AT
Alex T

1 reviews | Active since Dec 2011

28 Jul 2021, 13:34

Excellent Service

On 3 July 2021 my car was ****** at my wife's work at 9:14. Tracker was immediately informed and responded. By 10:39 the car was recovered and arrests where made! During this whole time Tracker kept us informed of what was happening. I only had the Tracker installed 2 months before this and if it was not for them our car would be gone!

We really received excellent and friendly service the whole way through! I also have the Back On Track cover with Tracker and they handled the claim with ease and very quickly. The only thing I can suggest is that they look at making the process for this claim a bit faster! It is 15 days today from when the claim went in to the SAPD for Verification and I still have no news of what is happening or any indication of when I will receive my payout!

But otherwise there is nothing to complain about! Keep up the Excellent service Tracker!

0
Replies (1)
Tracker Connect
Tracker Connect's reply28 Jul 2021, 15:47
Official
Good day Alex,
 
We continually strive to improve our levels of service and support to our customers therefore we are delighted that your experience with Tracker was positive. 

Tracker Connect