Evil

I recently changed my debit order date to the last day of the month for my tracker account. On the last day of September the debit order did not go off as I had instructed Tracker to do so. Looking at my banking history, the debit order was loaded to go off on the 11th of October and was successfully debited on the 17th October.

Tracker you’re an evil company, why did you debit my account on a day when I duly instructed you to not do so?

The lead times for a debit order to go through is 7 days after the initial debit order date. The 11th is 11 days later and the 17th is 17 days later.

Clearly you are not bothered about any client requests and you only concerned about debiting money, regardless of the instruction given. These are underhanded tactics and a disgrace to customer service.