Empty promises

<p>So anther 8 working days have passed and I still have not received my refund as promised. After 2 email enquiries, where on the first occasion the refund was not submitted "timeously" after Tracker promised it will reflect in my account within 3 days, I was informed to wait another 3 days. Still no joy after waiting 5 days. Emailed Innocentia again, whereby she called me back and said she escalated the matter to finance they'll phone me back. Guess what? Another day passed, no money, no phone call. Phoned Innocentia again this morning, unavailable. </p> <p>Tracker, you guys are quick to take my money, without my consent. Do I really have to waste my time like this again to get back whats mine? </p>