Early Cancelation

Hi

I am a client of tracker and sol my vehicle on Saturday 22 December. I called on 17 Dec to end my subscription to tracker, but the lady who assisted me told me that I need to give 1 month notice and that I’ll be paying a cancellation cost (I’d like to ad that she was quite rude).

The 1 month notice I might be able to accept, but I cannot accept paying a cancellation cost. I emailed info@tracker on 19 Dec to inform them of my cancellation and I attached the only document I have that I signed from tracker – please look at it and note that nowhere does it state that I have a 3 year contract or any mention of cancellation fees. It does mention that term of conditions are available online, but it is not acceptable that no one pointed out the cancellation fees and that I am signing a 3 year contract – that does not constitute me accepting any early cancellation conditions, as I should have been made aware of this explicitly and did not agree/sign to that.

I would like to point out that I was a client of tracker since Jan 2015, I have never missed any payment and would prefer to leave tracker as a happy customer.

Please accept this as my 1 month notice to cancel my contract. Please also note that I will be cancelling my debit order from my side, and I will reverse any debit order from tracker after January 2019.