1 reviews | Active since Oct 2013
Dubious ********* Company
<p>Now I do not even know how to begin this issue, but all I can say is that</p> <p>you guys are messing around with me big time. You are playing with my livelihood.</p> <p> </p> <p>1. The first unit I had with you became faulty and I repeatedly asked for your assistance to have it fixed and my pleas fell into deaf ears. As a customer i stopped paying and you as a big corporation took it upon yourselves to list me with the credit bureaus affecting my everyday life and it even took forever to delist me after.</p> <p> </p> <p><br /> </p> <p>2. I then gave in because you hid behind those terms and conditions that you know everyone does not take into consideration, I then paid you and from there I asked you to fix that unit and I was told that I would have to pay for a technician to come and fix it. Now really? So, my choice was to pay for your technician to come through and repair your good for nothing unit as if I damaged it like I even know where it is?</p> <p> </p> <p><br /> </p> <p>3. I gave in, and was convinced to take an upgrade which I paid towards to when you guys took money from my account without my authorisation, I was okay with that.</p> <p> </p> <p><br />4. The new unit was again faulty and I called you guys that it was not working and you sent in a technician, at this time at your own cost, and I inquired if you will remove the old one, I was told that I would have to pay money for that as well. Really???</p> <p> </p> <p><br />5. I was initially told that this was a panic button in case of emergency assuming hijacking and all that, only to be told by one lady that it is for roadside and emergency assistance. Why would I want that when I have insurance and medical aid for that? I was mis-informed yet again.</p> <p> </p> <p><br />6. Today, being a loyal customer to you even though I have taken insults from you in all our 12 different languages that includes sign language, I updated my banking details with you only to be told that my account is in excess of R580.00 all because of notifications that came with the APP that you advised me to install. I mean.... what is this?</p> <p> </p> <p> </p> <p>I feel violated, not appreciated, taken advantage of and many more bad things, because by the end of the day you always threaten me with blacklisting. Why is this?</p>
Good day Lwakhe,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a resolution of this matter.
We will revert to you shortly.
Tracker Connect,
Innocentia Maluleke
Good day Lwakhe,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a resolution of this matter.
We will revert to you shortly.
Tracker Connect,
Innocentia Maluleke
I would like to thank Zinhle from Tracker who together with Mathebe resolved this issue. It's funny how one changes heart and starts remembering the good things only about Tracker. Today I am a happy client and looking forward to happy moments again. Thank you Tracker ;-)
I would like to thank Zinhle from Tracker who together with Mathebe resolved this issue. It's funny how one changes heart and starts remembering the good things only about Tracker. Today I am a happy client and looking forward to happy moments again. Thank you Tracker ;-)
