Double Debits

What a pathetic service! I regret the day I decided to use Tracker<br> I sold my car in 2013 I contacted tracker and advised them accordingly, i then bought a new car I told them to cancel the previous account since I'm no longer using that car I was told that there's no need to cancel they will use the same account they will only update the new car details, Guess what! I was shocked when I saw my bank account seeing that I was paying R660 for two accounts, I tried to call the call center I was told that they will cancel the other account and I will get my refund till now it hasn't been resolved this is so unacceptable