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Phoenix M
1 reviews | Active since May 2016
02 Nov 2017, 09:14
Double debit
I am suppose to be debited R199 per month. My account is always up-to-date. I discovered that for the past months, i have been experiencing double debits. When i call their call centre, they deny the double debiots. My bank confirmed that those debit orders are from Tracker.
If you are looking for a tracking device, do not use tracker. This company is pathetic.
Helpful (0)
Replies (4)0
Replies (4)
Tracker Connect's replyOfficial
02 Nov 2017, 09:21We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Chennan Venter
Tracker Connect
Best regards,
Tracker Connect's reply02 Nov 2017, 09:21
Official
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Chennan Venter
Tracker Connect
Best regards,
Tracker Connect's replyOfficial
02 Nov 2017, 10:22Good Day Mr Moteke,
We confirm that we have made contact with you and as advised we will investigate the matter and get back to you.
Kind Regards
Mathebe Mopeli
Tracker Connect
Best regards,
Tracker Connect's reply02 Nov 2017, 10:22
Official
Good Day Mr Moteke,
We confirm that we have made contact with you and as advised we will investigate the matter and get back to you.
Kind Regards
Mathebe Mopeli
Tracker Connect
Best regards,
Tracker Connect's replyOfficial
06 Nov 2017, 13:40Good Day Mr Moteke,
We confirm that we have made contact with you and assisted accordingly with your query.
Thank you for allowing us to resolve the matter.
Kind Regards
Mathebe Mopeli
Tracker Connect
Best regards,
Tracker Connect's reply06 Nov 2017, 13:40
Official
Good Day Mr Moteke,
We confirm that we have made contact with you and assisted accordingly with your query.
Thank you for allowing us to resolve the matter.
Kind Regards
Mathebe Mopeli
Tracker Connect
Best regards,
PM
Phoenix M's updateReviewer Update
06 Nov 2017, 14:14I confirm that Mathebe contacted me. She's a very polite and professional lady who honours her promises. The finance department refunded the money.
PM
Phoenix M's update06 Nov 2017, 14:14
Reviewer Update
I confirm that Mathebe contacted me. She's a very polite and professional lady who honours her promises. The finance department refunded the money.