Double charge for tracking devices for months

Hi Tracker recently last year i have upgraded my tracker unit to the connect from the retrieve. I have cancelled the retrieve and added on the connect due to insurance option. Now from October I have been charged for both units, I only requested the connect option for debit order. The person installed my new device said the old device will be deactivated. David from tracker was the agent and from the recordings it is clear that I canceled my retrieve unit.

All im requesting is for a refund for all those months i was charged double. This is not ethical behaviour from such a big company, reading all the other reviews this seems like a typical thing from tracker. I dont understand how your staff dont pick up these issues, it is not normal for a vehicle to have 2 tracking devices from the same company

Please sort this out asap, the only option left now is to go to the ombudsman or contact consumer watch shows on TV to inform them about this ********* behaviour.

I have 6 other vehicles and now considering not using tracker