1 reviews | Active since Feb 2022
Don't waste your money like I did
This is the worst subscription I have ever paid for.
I've had my subscription with this company for over 5 years with their highest package that comes with a "panic button". I have never used their services those 5 years till last month. The one time I actually really needed, them they couldn't assist me. Instead, the lady I spoke to told me that "They can't help me, that I TALK TOO MUCH and I don't LISTEN". I was in a situation where I was with my 5 month old baby at 4am driving to KZN on N3 when a hijacking incident/attempt happened.
I pressed the panic button only to get a call after at least pressing the button over times. I then WAISTED my time talking to the tracker people who told me that they can't assist until the HIJACKERS come and take the car, then ONLY will they assist me.
I got assisted by my insurance (Discovery) who took the matter VERY seriously and assisted me in no time.
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
I laid a complaint about the service I got. After the "investigation" process was done, I was told that "Yes, the callcenter agents were correct. Tracker couldn't help me until my car was taken away from me".
Not to mention that the impact alert service didn't work. Apparently your car must be hurt to the point that it almost kills you before they call the ambulance. My car was impacted and Tracker didn't even call to ask if I'm ok.
It's so sad that we are not informed about all of this when they are constantly calling us asking us to subscribe.
I laid a complaint about the service I got. After the "investigation" process was done, I was told that "Yes, the callcenter agents were correct. Tracker couldn't help me until my car was taken away from me".
Not to mention that the impact alert service didn't work. Apparently your car must be hurt to the point that it almost kills you before they call the ambulance. My car was impacted and Tracker didn't even call to ask if I'm ok.
It's so sad that we are not informed about all of this when they are constantly calling us asking us to subscribe.
Tracker confirms having made contact with you and assisted you accordingly.
Thank you for bringing your concerns into our attention, this is how we as a company will improve and service you better as our clients.
Tracker Team
Tracker confirms having made contact with you and assisted you accordingly.
Thank you for bringing your concerns into our attention, this is how we as a company will improve and service you better as our clients.
Tracker Team