VH
Vincent H

1 reviews | Active since Aug 2011

14 Jan 2016, 12:34

Dont use Tracker

I have been with Tracker for over 6 years now, During Nov 2015 I changed my bank details. In Dec 2015 I contact Tracker to get their banking details and make a payment of R600 into their account since Jan2016 I am getting calls from some kind of debt collection company stating that Tracker has handed me over and I owe R265. They keep on phoning 4 to 5 times a day. I contacted Tracker and was given a new amount of R286. I asked why they handed me over and the agent wasn't very helpful and just asked if he can forward me to the legal department, what a shock as they didn't answer their calls. Please go ahead and cancel any of my contracts that is left and send me the fee that you feel I need to pay so that I can stop dealing with this pathetic service. I will be adding this to my Facebook and any social media account I have to show to people how Tracker treats their customers. If this is how you treat your customers and from other posts I have read you cant even track vehicles, then you are just collecting money.

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Replies (1)
Tracker Connect
Tracker Connect's reply14 Jan 2016, 12:40
Official
Hello vanhuizenv,

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a prompt resolution of this matter.

We will revert to you shortly.

Ghitte Brandt
Tracker Connect

Best regards,