Don't understand what cancel means

Absolutely shocking service!

Request to transfer my unit to avoid a huge cancellation fee. The consultant mentions it's cheaper to cancel my contract than transfer the unit to a new vehicle. Great stuff. I tell him I will be cancelling my contract but only once my vehicle is sold.

Phone again to cancel and now it's more expensive to cancel because the previous "cancellation fee" was only if I took out a new contract. Don't think they understand what the word cancel means. Listened to the recording and still no mention of that cancellation fee being contingent on a new contract. Nope I'm still wrong and clearly don't know the definition of cancellation.

Will never ever deal with this company again.

I'll make sure that everyone I know doesn't use your 'service' ever again.