DONT TRUST TRACKER.

MOST APPAULING SERVICE EVER RECEIVED!!!! BEEN CUSTOMER FOR OVER 11 YEARS. NEVER EVER MISSED A PAYMENT AND THIS IS THE SERVICE I GET???? NO INTEGRITY WHAT SO EVER. THE TRUST RELATIONSHIP HAVE BEEN DAMAGED BEYOND REPAIR. I decided to cancel my tracker on the 8th of November 2022. Spoke to Promise since I had a contract she informed me that I have to pay R1600. I asked her if I can pay the amount over 2 months. She went to find out from the manager and came back and inform me it won't be a problem. I can pay R800 end of November and R800 end of December. I was happy as I can't afford for the R1600 to be deducted at once as I pay R230.00 monthly and R1600 is a huge amount. Today the 28/11/22 I received below SMS Dear Valued Tracker Client, kindly note an additional fee of R1,600.00 will be deducted from your account *** along with your next Tracker Subscription I immediately contacted your 0860 number. The consultant assisted me and informed me that Promise helped me and she was gone ask her what happened. IMAGINE THIS SHE CAME BACK AND SAID THAT PROMISE SAID SHE TOLD ME ALL WILL BE DEDUCTED AT ONCE. Such a **** SIES!!!! Where is your value/ strategy of CARE and protect. I am disgusted. I ask to speak to the manager if I heard correct it was Mr Venter I explained my situation to him and he informed me that when you cancel a contract they deduct the full amount???? Why was I told differently by Promise???? He said they can draw the recording to confirm my side but it will take 3 days???? PLEASE DO He suggested that I don't cancel until I can pay the R1600 but its to late since the run for debit orders was send 5 days ago. SO TRACKER SINCE YOUR COMPANY PUT ME IN THIS PREDICAMENT I WILL PAY YOU WHEN I CAN. 1. ALL MY FUNDS HAVE BEEN TRANSFERRED INTO ANOTHER BANK ACCOUNT. DEBIT ORDER WONT GO OFF. 2. YOU BETTER MAKE SURE I GET REIMBURSE FOR FUNDS OF BOUNCED DEBIT ORDER. 3. MAKE SURE ITS DOES NOT REFLECT BAD ON MY CREDIT RECORD. 4. AS PER SMS MAKE SURE THAT SUBSCRIPTION IS CANCELLED!!! 5. PLEASE DONT CALL ME LOOKING FOR YOUR MONEY!!!

HIGHLY IRRITATED AND EXTREMELY UPSET CUSTOMER. I CAN'T STAND BEING **** TO.