SH
Sandra H

1 reviews | Active since Aug 2014

10 Aug 2021, 17:48

Don't panic everyone can see you have a tracker

I have been a tracker customer for many years with no issues. That meant that when buying a new car there was no second thought to have tracker install the new tracker.

This didn't last long. Collected the car from the dealership.on Wednesday afternoon and was horrified to see the panic button stuck on the glossy centre consol.in plain sight for anyone to see. No thought given to the safety or that the Matt button has ruined the cars consol Reported this first thing on Thursday morning. Tracker advise an installation centre or quality inspector will call me. Tuesday has come and gone and I am still waiting.

Sadly I know that they are more than likely going to say there is nothing wrong with the installation and if I want the panic button moved I must pay for it. And the damage this will cause.on the consol will also be at my cost.

0
Replies (3)
Tracker Connect
Tracker Connect's reply11 Aug 2021, 10:42
Official
Good Day Sandra,

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.  It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
SH
Sandra H's update12 Aug 2021, 18:22
Reviewer Update
Today Tracker came and sorted it out. It was agreed that this panic button was in fact in the wrong position.
The button was removed and placed in a non visible position.
Luckily it was done with no damage to the consol.
Thank you Clive for coming to sort this out!
Tracker Connect
Tracker Connect's reply13 Aug 2021, 08:27
Official
Good Day Sandra,

We continually strive to improve our levels of service and support to our customers therefore we are delighted that your experience with Tracker was positive. 
Tracker Connect