NM
Noela M

1 reviews | Active since Feb 2022

05 Sept 2022, 16:02

Don't Get ****med By Tracker!!!!! No guarantee that we will locate the ****** or hijacked vehicle!

I've had a tracking device in my car for 3 years and have never heard a peep from Tracker except for when there is an increase. I got the annual increase letter and phoned them to ask, how do I know if my unit is working?

"Oh it is YOUR responsibility to phone tracker every six months to make sure that the unit is working".

And when they checked to see if it was working they couldn't pick it up and said I would be notified in 72 hours .... Good thing my car wasn't ****** or hijacked.

In reading their T&C's it says:

No guarantee that we will locate the ****** or hijacked vehicle! We will do our best to locate or recover the ****** or hijacked vehicle, but we do not guarantee that we will be able to locate or recover the vehicle. If we are unable to locate or recover the vehicle, the agreement will end in the month after the month in which the vehicle was ****** or hijacked.

So it's MY responsibility (The Customer) to make sure the tracking device that you put in my car and I pay for every month is working! Oh and if my car gets ****** or hijacked thanks for all your monthly payments but we can't guarantee that we can find your car!

What a ****!!!!!! OMG!!!! I GOT ****MED good and proper!

0
Replies (1)
Tracker Connect
Tracker Connect's reply05 Sept 2022, 16:31
Official
Good Day Noela,
 
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. 
 
It is our intent to help you reach a prompt resolution of this matter. 
 
We will revert to you shortly. 
 
Tracker Connect