KB
Kevin B
1 reviews | Active since Jan 2014
05 Aug 2022, 13:08
Don't ever allow Tracker to set up a debit order and don't expect customer service.
I have been trying to get a statement of account from Tracker since March 2022, as they claim I owe them for a contract which I cancelled in January 2022 (though I had tried to cancel from October 2021, but the contact form on their website is conveniently ignored, doesn't matter how many times you try to contact them there).
I refuse to do this type of thing by telephone, as you have no proof of anything, just what they want, so it had to be via e-mail, with a provable paper-trail.
E-mails regarding the same were responded to with "your e-mail was deleted unread" - until I sent an e-mail informing Tracker at the beginning of January 2022 that I had cancelled their debit order from the end of January 2022 and I deemed the contract cancelled. That particular e-mail they made the mistake of actually acknowledging receipt (maybe someone clicked the wrong button?)
Further, often repeated e-mails, resulted eventually in a cancellation confirmation in March 2022. Conveniently took them five months (and installments) to get that far.
So far so good.
Then I get an SMS from Tracker in demanding payment in April 2022. No e-mail, no statement, just a curt demand for money. Couldn't work out who it was from to start, being deliberately jumbled and poorly written.
Send yet more e-mails demanding a statement of account. Every single e-mail gets the response "your e-mail was deleted unread". Still waiting for that statement. I have no intention of paying for a cancelled contract and a service I did not receive without some form of legal proof.
Prove I owe you the money, fine, I'll pay it - no proof, no payment. Seems unlikely I will get it though.
Tracker's customer service is pathetic from personal experience and from the flood of complaints on this website I'm not the only person to think so. Management should be very proud.
Bear in mind that I have been a Tracker client since 2002, despite my first two cars being damaged during the Tracker unit installation I stayed with them. Twenty years and this is the service you can expect. Maybe look for a different service provider to track your vehicle? I have.
Helpful (0)
Replies (14)0
Replies (14)
Tracker Connect's replyOfficial
05 Aug 2022, 13:22Good Day
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Tracker Connect's reply05 Aug 2022, 13:22
Official
Good Day
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
KB
Kevin B's updateReviewer Update
11 Aug 2022, 13:04And still waiting for a response. Complaints about EXACTLY the same thing, posted after mine, have apparently been resolved, but yet I still wait...
Cannot say I'm in the least surprised.
Cannot say I'm in the least surprised.
KB
Kevin B's update11 Aug 2022, 13:04
Reviewer Update
And still waiting for a response. Complaints about EXACTLY the same thing, posted after mine, have apparently been resolved, but yet I still wait...
Cannot say I'm in the least surprised.
Cannot say I'm in the least surprised.
KB
Kevin B's updateReviewer Update
17 Aug 2022, 11:40Other than the typical cut-and-paste reply on here (have a look, the replies from Tracker are all exactly the same) - not another squeak out of them. No statement forthcoming, no updates, nothing. Did send a copies of all the "Your message To: Tracker Info (...) was deleted without being read" response e-mails, but as there is no response on here, I guess that's standard practice. If a customer wants to terminate an account, Tracker simply delete the e-mails and pretend they never saw them. Pity Tracker can't prevent those messages being returned unread, it would be plausible deniability, shame. Seems they will never have the courtesy to respond or apologise for all the inconvenience. let it be a lesson to prospective clients. Just don't.
KB
Kevin B's update17 Aug 2022, 11:40
Reviewer Update
Other than the typical cut-and-paste reply on here (have a look, the replies from Tracker are all exactly the same) - not another squeak out of them. No statement forthcoming, no updates, nothing. Did send a copies of all the "Your message To: Tracker Info (...) was deleted without being read" response e-mails, but as there is no response on here, I guess that's standard practice. If a customer wants to terminate an account, Tracker simply delete the e-mails and pretend they never saw them. Pity Tracker can't prevent those messages being returned unread, it would be plausible deniability, shame. Seems they will never have the courtesy to respond or apologise for all the inconvenience. let it be a lesson to prospective clients. Just don't.
Tracker Connect's replyOfficial
18 Aug 2022, 10:32Good day Kevin,
our sincere apologies for any inconvenience you may have experienced while dealing with your. it is certainly not our standard way of doing business.
please note that we have sent your several emails regarding your complaint however, we have not received any feedback from you. furthermore, the contact details which you have listed as your contact details are actually Trackers contact details.
Kindly check you emails and provide feedback in order to be assisted with this matter.
Regards,
our sincere apologies for any inconvenience you may have experienced while dealing with your. it is certainly not our standard way of doing business.
please note that we have sent your several emails regarding your complaint however, we have not received any feedback from you. furthermore, the contact details which you have listed as your contact details are actually Trackers contact details.
Kindly check you emails and provide feedback in order to be assisted with this matter.
Regards,
Tracker Connect's reply18 Aug 2022, 10:32
Official
Good day Kevin,
our sincere apologies for any inconvenience you may have experienced while dealing with your. it is certainly not our standard way of doing business.
please note that we have sent your several emails regarding your complaint however, we have not received any feedback from you. furthermore, the contact details which you have listed as your contact details are actually Trackers contact details.
Kindly check you emails and provide feedback in order to be assisted with this matter.
Regards,
our sincere apologies for any inconvenience you may have experienced while dealing with your. it is certainly not our standard way of doing business.
please note that we have sent your several emails regarding your complaint however, we have not received any feedback from you. furthermore, the contact details which you have listed as your contact details are actually Trackers contact details.
Kindly check you emails and provide feedback in order to be assisted with this matter.
Regards,
KB
Kevin B's updateReviewer Update
26 Aug 2022, 11:43Whilst I am sure your apologies are sincere, I also think you are being deliberately disingenuous and trying very hard to deflect responsibility away from yourselves.
Since the last e-mails I sent Tracker on 11/08/2022, to which I received, as you WELL know, the following response:
To: Tracker Info
Subject: Re: [WI***2]Re: Tracker SMS : Tracker ***
Sent: 11 August 2022 13:08:09 (UTC+02:00) Harare, Pretoria
was deleted without being read on 11 August 2022 13:11:50 (UTC+02:00) Harare, Pretoria.
Not a single e-mail has been received from Tracker, not one. So please be so kind as to log onto your mail server and cut the information from ALL e-mails which Tracker has allegedly sent to me since August 11, including the FULL header information, and paste it publicly on here.
You say: "please note that we have sent your [sic] several emails regarding your complaint however, we have not received any feedback from you. furthermore, the contact details which you have listed as your contact details are actually Trackers contact details."
You need to explain this paragraph. In my previous private message the case number is clearly shown ( WI***2 ) as is my Tracker account number (Tracker Acc # 902358) so from that you can (well, should) easily obtain ALL information pertaining to this matter, unless your computer system is inadequate to the task, or the operators aren't properly trained? Secondly you clearly say that "...we have sent your [sic] several emails..." - so if you have sent me several e-mails you must have my e-mail address, and thus ALL details of this case, yet you then go on to say: "...the contact details which you have listed as your contact details are actually Trackers contact details..." which is the part I don't get. You have the Case number AND Account number, you have sent me e-mails (which I magically never received), but you don't have my contact details because my contact details are Trackers contact details. What are you talking about?
You have my Case number and Account number, but can't contact me? Utter *******. All you are doing is reinforcing the already low public opinion of Tracker as can be clearly seen from the number of complaints on this website alone.
So for you to say, and I quote: " Kindly check you [sic] emails and provide feedback in order to be assisted with this matter." is utter twaddle, not one e-mail has been sent to me by Tracker nor have I received any reply other than a deleted unread status. But then of course, "...your contact details are actually Trackers contact details..." whatever that means, but let's assume you have been sending e-mails intended for me to yourself (which would be silly, but there you go) you must then definitely have copies of these e-mails you sent to yourself instead of to me, so as asked, copy them here please. Not a difficult thing to do. Or in fact, using my Case number and Account number (who knows that may just work) resend every email you supposedly sent to me once again, I can get the headers off them myself, and then I will post them here in a reply so we are on the same page. How about that for a solution?
Further, when you sign a message with simply: "Regards," and no name or designation, it simply reinforces my already low opinion of Tracker. If you're too scared to actually sign your name and add designation and direct contact details, you have as little esteem for your employer as I have.
I await a PUBLIC reply on here showing the contents of the e-mails you supposedly sent, with FULL HEADERS, so the Message ID, X-Accout-Key and X-UIDL information can be clearly seen and traced.
How about I make it even easier - tell me on here who I need to contact to get a statement of account. Contact person's name, designation and email address - not a generic email address, a real person in upper management's address, someone who actually knows what is what. Not difficult, surely?
Regards,
Kevin.
See - I added my name, like any normal person would.
Since the last e-mails I sent Tracker on 11/08/2022, to which I received, as you WELL know, the following response:
To: Tracker Info
Subject: Re: [WI***2]Re: Tracker SMS : Tracker ***
Sent: 11 August 2022 13:08:09 (UTC+02:00) Harare, Pretoria
was deleted without being read on 11 August 2022 13:11:50 (UTC+02:00) Harare, Pretoria.
Not a single e-mail has been received from Tracker, not one. So please be so kind as to log onto your mail server and cut the information from ALL e-mails which Tracker has allegedly sent to me since August 11, including the FULL header information, and paste it publicly on here.
You say: "please note that we have sent your [sic] several emails regarding your complaint however, we have not received any feedback from you. furthermore, the contact details which you have listed as your contact details are actually Trackers contact details."
You need to explain this paragraph. In my previous private message the case number is clearly shown ( WI***2 ) as is my Tracker account number (Tracker Acc # 902358) so from that you can (well, should) easily obtain ALL information pertaining to this matter, unless your computer system is inadequate to the task, or the operators aren't properly trained? Secondly you clearly say that "...we have sent your [sic] several emails..." - so if you have sent me several e-mails you must have my e-mail address, and thus ALL details of this case, yet you then go on to say: "...the contact details which you have listed as your contact details are actually Trackers contact details..." which is the part I don't get. You have the Case number AND Account number, you have sent me e-mails (which I magically never received), but you don't have my contact details because my contact details are Trackers contact details. What are you talking about?
You have my Case number and Account number, but can't contact me? Utter *******. All you are doing is reinforcing the already low public opinion of Tracker as can be clearly seen from the number of complaints on this website alone.
So for you to say, and I quote: " Kindly check you [sic] emails and provide feedback in order to be assisted with this matter." is utter twaddle, not one e-mail has been sent to me by Tracker nor have I received any reply other than a deleted unread status. But then of course, "...your contact details are actually Trackers contact details..." whatever that means, but let's assume you have been sending e-mails intended for me to yourself (which would be silly, but there you go) you must then definitely have copies of these e-mails you sent to yourself instead of to me, so as asked, copy them here please. Not a difficult thing to do. Or in fact, using my Case number and Account number (who knows that may just work) resend every email you supposedly sent to me once again, I can get the headers off them myself, and then I will post them here in a reply so we are on the same page. How about that for a solution?
Further, when you sign a message with simply: "Regards," and no name or designation, it simply reinforces my already low opinion of Tracker. If you're too scared to actually sign your name and add designation and direct contact details, you have as little esteem for your employer as I have.
I await a PUBLIC reply on here showing the contents of the e-mails you supposedly sent, with FULL HEADERS, so the Message ID, X-Accout-Key and X-UIDL information can be clearly seen and traced.
How about I make it even easier - tell me on here who I need to contact to get a statement of account. Contact person's name, designation and email address - not a generic email address, a real person in upper management's address, someone who actually knows what is what. Not difficult, surely?
Regards,
Kevin.
See - I added my name, like any normal person would.
KB
Kevin B's update26 Aug 2022, 11:43
Reviewer Update
Whilst I am sure your apologies are sincere, I also think you are being deliberately disingenuous and trying very hard to deflect responsibility away from yourselves.
Since the last e-mails I sent Tracker on 11/08/2022, to which I received, as you WELL know, the following response:
To: Tracker Info
Subject: Re: [WI***2]Re: Tracker SMS : Tracker ***
Sent: 11 August 2022 13:08:09 (UTC+02:00) Harare, Pretoria
was deleted without being read on 11 August 2022 13:11:50 (UTC+02:00) Harare, Pretoria.
Not a single e-mail has been received from Tracker, not one. So please be so kind as to log onto your mail server and cut the information from ALL e-mails which Tracker has allegedly sent to me since August 11, including the FULL header information, and paste it publicly on here.
You say: "please note that we have sent your [sic] several emails regarding your complaint however, we have not received any feedback from you. furthermore, the contact details which you have listed as your contact details are actually Trackers contact details."
You need to explain this paragraph. In my previous private message the case number is clearly shown ( WI***2 ) as is my Tracker account number (Tracker Acc # 902358) so from that you can (well, should) easily obtain ALL information pertaining to this matter, unless your computer system is inadequate to the task, or the operators aren't properly trained? Secondly you clearly say that "...we have sent your [sic] several emails..." - so if you have sent me several e-mails you must have my e-mail address, and thus ALL details of this case, yet you then go on to say: "...the contact details which you have listed as your contact details are actually Trackers contact details..." which is the part I don't get. You have the Case number AND Account number, you have sent me e-mails (which I magically never received), but you don't have my contact details because my contact details are Trackers contact details. What are you talking about?
You have my Case number and Account number, but can't contact me? Utter *******. All you are doing is reinforcing the already low public opinion of Tracker as can be clearly seen from the number of complaints on this website alone.
So for you to say, and I quote: " Kindly check you [sic] emails and provide feedback in order to be assisted with this matter." is utter twaddle, not one e-mail has been sent to me by Tracker nor have I received any reply other than a deleted unread status. But then of course, "...your contact details are actually Trackers contact details..." whatever that means, but let's assume you have been sending e-mails intended for me to yourself (which would be silly, but there you go) you must then definitely have copies of these e-mails you sent to yourself instead of to me, so as asked, copy them here please. Not a difficult thing to do. Or in fact, using my Case number and Account number (who knows that may just work) resend every email you supposedly sent to me once again, I can get the headers off them myself, and then I will post them here in a reply so we are on the same page. How about that for a solution?
Further, when you sign a message with simply: "Regards," and no name or designation, it simply reinforces my already low opinion of Tracker. If you're too scared to actually sign your name and add designation and direct contact details, you have as little esteem for your employer as I have.
I await a PUBLIC reply on here showing the contents of the e-mails you supposedly sent, with FULL HEADERS, so the Message ID, X-Accout-Key and X-UIDL information can be clearly seen and traced.
How about I make it even easier - tell me on here who I need to contact to get a statement of account. Contact person's name, designation and email address - not a generic email address, a real person in upper management's address, someone who actually knows what is what. Not difficult, surely?
Regards,
Kevin.
See - I added my name, like any normal person would.
Since the last e-mails I sent Tracker on 11/08/2022, to which I received, as you WELL know, the following response:
To: Tracker Info
Subject: Re: [WI***2]Re: Tracker SMS : Tracker ***
Sent: 11 August 2022 13:08:09 (UTC+02:00) Harare, Pretoria
was deleted without being read on 11 August 2022 13:11:50 (UTC+02:00) Harare, Pretoria.
Not a single e-mail has been received from Tracker, not one. So please be so kind as to log onto your mail server and cut the information from ALL e-mails which Tracker has allegedly sent to me since August 11, including the FULL header information, and paste it publicly on here.
You say: "please note that we have sent your [sic] several emails regarding your complaint however, we have not received any feedback from you. furthermore, the contact details which you have listed as your contact details are actually Trackers contact details."
You need to explain this paragraph. In my previous private message the case number is clearly shown ( WI***2 ) as is my Tracker account number (Tracker Acc # 902358) so from that you can (well, should) easily obtain ALL information pertaining to this matter, unless your computer system is inadequate to the task, or the operators aren't properly trained? Secondly you clearly say that "...we have sent your [sic] several emails..." - so if you have sent me several e-mails you must have my e-mail address, and thus ALL details of this case, yet you then go on to say: "...the contact details which you have listed as your contact details are actually Trackers contact details..." which is the part I don't get. You have the Case number AND Account number, you have sent me e-mails (which I magically never received), but you don't have my contact details because my contact details are Trackers contact details. What are you talking about?
You have my Case number and Account number, but can't contact me? Utter *******. All you are doing is reinforcing the already low public opinion of Tracker as can be clearly seen from the number of complaints on this website alone.
So for you to say, and I quote: " Kindly check you [sic] emails and provide feedback in order to be assisted with this matter." is utter twaddle, not one e-mail has been sent to me by Tracker nor have I received any reply other than a deleted unread status. But then of course, "...your contact details are actually Trackers contact details..." whatever that means, but let's assume you have been sending e-mails intended for me to yourself (which would be silly, but there you go) you must then definitely have copies of these e-mails you sent to yourself instead of to me, so as asked, copy them here please. Not a difficult thing to do. Or in fact, using my Case number and Account number (who knows that may just work) resend every email you supposedly sent to me once again, I can get the headers off them myself, and then I will post them here in a reply so we are on the same page. How about that for a solution?
Further, when you sign a message with simply: "Regards," and no name or designation, it simply reinforces my already low opinion of Tracker. If you're too scared to actually sign your name and add designation and direct contact details, you have as little esteem for your employer as I have.
I await a PUBLIC reply on here showing the contents of the e-mails you supposedly sent, with FULL HEADERS, so the Message ID, X-Accout-Key and X-UIDL information can be clearly seen and traced.
How about I make it even easier - tell me on here who I need to contact to get a statement of account. Contact person's name, designation and email address - not a generic email address, a real person in upper management's address, someone who actually knows what is what. Not difficult, surely?
Regards,
Kevin.
See - I added my name, like any normal person would.
KB
Kevin B's updateReviewer Update
26 Aug 2022, 11:58Oh look, I just sent yet another e-mail from the same email address I always use, to Tracker, to request that the 'several emails' that were allegedly sent to me, be resent, and what response do I get:
Your message
To: 0TEX Retention Consumer
Subject: Re: [WI***2]Re: Tracker SMS : Tracker ***
Sent: 26 August 2022 11:53:35 (UTC+02:00) Harare, Pretoria
was deleted without being read on 26 August 2022 11:54:10 (UTC+02:00) Harare, Pretoria.
Final-recipient: RFC822; *** Disposition: automatic-action/MDN-sent-automatically; deleted X-M***ch-Correlation-Key: PbJittIZpUKl4ykP89yIjQ== Original-Message-ID: <***> X-Display-Name: 0TEX Retention Consumer
--- and ---
Your message
To: Tracker Info
Subject: Re: [WI***2]Re: Tracker SMS : Tracker ***
Sent: 26 August 2022 11:53:35 (UTC+02:00) Harare, Pretoria
was deleted without being read on 26 August 2022 11:54:36 (UTC+02:00) Harare, Pretoria.
Final-recipient: RFC822; *** Disposition: automatic-action/MDN-sent-automatically; deleted X-M***ch-Correlation-Key: 9gI0AEmyNkmN5vLeo++aUw== Original-Message-ID: <***> X-Display-Name: Tracker Info
Isn't that amazing?
Your message
To: 0TEX Retention Consumer
Subject: Re: [WI***2]Re: Tracker SMS : Tracker ***
Sent: 26 August 2022 11:53:35 (UTC+02:00) Harare, Pretoria
was deleted without being read on 26 August 2022 11:54:10 (UTC+02:00) Harare, Pretoria.
Final-recipient: RFC822; *** Disposition: automatic-action/MDN-sent-automatically; deleted X-M***ch-Correlation-Key: PbJittIZpUKl4ykP89yIjQ== Original-Message-ID: <***> X-Display-Name: 0TEX Retention Consumer
--- and ---
Your message
To: Tracker Info
Subject: Re: [WI***2]Re: Tracker SMS : Tracker ***
Sent: 26 August 2022 11:53:35 (UTC+02:00) Harare, Pretoria
was deleted without being read on 26 August 2022 11:54:36 (UTC+02:00) Harare, Pretoria.
Final-recipient: RFC822; *** Disposition: automatic-action/MDN-sent-automatically; deleted X-M***ch-Correlation-Key: 9gI0AEmyNkmN5vLeo++aUw== Original-Message-ID: <***> X-Display-Name: Tracker Info
Isn't that amazing?
KB
Kevin B's update26 Aug 2022, 11:58
Reviewer Update
Oh look, I just sent yet another e-mail from the same email address I always use, to Tracker, to request that the 'several emails' that were allegedly sent to me, be resent, and what response do I get:
Your message
To: 0TEX Retention Consumer
Subject: Re: [WI***2]Re: Tracker SMS : Tracker ***
Sent: 26 August 2022 11:53:35 (UTC+02:00) Harare, Pretoria
was deleted without being read on 26 August 2022 11:54:10 (UTC+02:00) Harare, Pretoria.
Final-recipient: RFC822; *** Disposition: automatic-action/MDN-sent-automatically; deleted X-M***ch-Correlation-Key: PbJittIZpUKl4ykP89yIjQ== Original-Message-ID: <***> X-Display-Name: 0TEX Retention Consumer
--- and ---
Your message
To: Tracker Info
Subject: Re: [WI***2]Re: Tracker SMS : Tracker ***
Sent: 26 August 2022 11:53:35 (UTC+02:00) Harare, Pretoria
was deleted without being read on 26 August 2022 11:54:36 (UTC+02:00) Harare, Pretoria.
Final-recipient: RFC822; *** Disposition: automatic-action/MDN-sent-automatically; deleted X-M***ch-Correlation-Key: 9gI0AEmyNkmN5vLeo++aUw== Original-Message-ID: <***> X-Display-Name: Tracker Info
Isn't that amazing?
Your message
To: 0TEX Retention Consumer
Subject: Re: [WI***2]Re: Tracker SMS : Tracker ***
Sent: 26 August 2022 11:53:35 (UTC+02:00) Harare, Pretoria
was deleted without being read on 26 August 2022 11:54:10 (UTC+02:00) Harare, Pretoria.
Final-recipient: RFC822; *** Disposition: automatic-action/MDN-sent-automatically; deleted X-M***ch-Correlation-Key: PbJittIZpUKl4ykP89yIjQ== Original-Message-ID: <***> X-Display-Name: 0TEX Retention Consumer
--- and ---
Your message
To: Tracker Info
Subject: Re: [WI***2]Re: Tracker SMS : Tracker ***
Sent: 26 August 2022 11:53:35 (UTC+02:00) Harare, Pretoria
was deleted without being read on 26 August 2022 11:54:36 (UTC+02:00) Harare, Pretoria.
Final-recipient: RFC822; *** Disposition: automatic-action/MDN-sent-automatically; deleted X-M***ch-Correlation-Key: 9gI0AEmyNkmN5vLeo++aUw== Original-Message-ID: <***> X-Display-Name: Tracker Info
Isn't that amazing?
KB
Kevin B's updateReviewer Update
26 Aug 2022, 12:02And another:
Your message
To: Tracker Leads
Subject: Re: [WI***2]Re: Tracker SMS : Tracker ***
Sent: 26 August 2022 11:53:35 (UTC+02:00) Harare, Pretoria
was deleted without being read on 26 August 2022 11:55:59 (UTC+02:00) Harare, Pretoria.
Final-recipient: RFC822; *** Disposition: automatic-action/MDN-sent-automatically; deleted X-M***ch-Correlation-Key: BMyecFvqFEi48QfXdztTew== Original-Message-ID: <***> X-Display-Name: Tracker Leads
Your message
To: Tracker Leads
Subject: Re: [WI***2]Re: Tracker SMS : Tracker ***
Sent: 26 August 2022 11:53:35 (UTC+02:00) Harare, Pretoria
was deleted without being read on 26 August 2022 11:55:59 (UTC+02:00) Harare, Pretoria.
Final-recipient: RFC822; *** Disposition: automatic-action/MDN-sent-automatically; deleted X-M***ch-Correlation-Key: BMyecFvqFEi48QfXdztTew== Original-Message-ID: <***> X-Display-Name: Tracker Leads
KB
Kevin B's update26 Aug 2022, 12:02
Reviewer Update
And another:
Your message
To: Tracker Leads
Subject: Re: [WI***2]Re: Tracker SMS : Tracker ***
Sent: 26 August 2022 11:53:35 (UTC+02:00) Harare, Pretoria
was deleted without being read on 26 August 2022 11:55:59 (UTC+02:00) Harare, Pretoria.
Final-recipient: RFC822; *** Disposition: automatic-action/MDN-sent-automatically; deleted X-M***ch-Correlation-Key: BMyecFvqFEi48QfXdztTew== Original-Message-ID: <***> X-Display-Name: Tracker Leads
Your message
To: Tracker Leads
Subject: Re: [WI***2]Re: Tracker SMS : Tracker ***
Sent: 26 August 2022 11:53:35 (UTC+02:00) Harare, Pretoria
was deleted without being read on 26 August 2022 11:55:59 (UTC+02:00) Harare, Pretoria.
Final-recipient: RFC822; *** Disposition: automatic-action/MDN-sent-automatically; deleted X-M***ch-Correlation-Key: BMyecFvqFEi48QfXdztTew== Original-Message-ID: <***> X-Display-Name: Tracker Leads
Tracker Connect's replyOfficial
26 Aug 2022, 12:13Good Day
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Tracker Connect's reply26 Aug 2022, 12:13
Official
Good Day
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
KB
Kevin B's updateReviewer Update
31 Aug 2022, 10:25And still I wait.
All those emails you sent must be encrypted or something dreadful has happened to your mail server for it to take so long just to find them from my provided account number and full name and email address and case numbers and ID number.
Also seems to be impossible to just give me the contact details of someone in senior management.
One cannot help but wonder why something so simple should take so long.....
All those emails you sent must be encrypted or something dreadful has happened to your mail server for it to take so long just to find them from my provided account number and full name and email address and case numbers and ID number.
Also seems to be impossible to just give me the contact details of someone in senior management.
One cannot help but wonder why something so simple should take so long.....
KB
Kevin B's update31 Aug 2022, 10:25
Reviewer Update
And still I wait.
All those emails you sent must be encrypted or something dreadful has happened to your mail server for it to take so long just to find them from my provided account number and full name and email address and case numbers and ID number.
Also seems to be impossible to just give me the contact details of someone in senior management.
One cannot help but wonder why something so simple should take so long.....
All those emails you sent must be encrypted or something dreadful has happened to your mail server for it to take so long just to find them from my provided account number and full name and email address and case numbers and ID number.
Also seems to be impossible to just give me the contact details of someone in senior management.
One cannot help but wonder why something so simple should take so long.....
KB
Kevin B's updateReviewer Update
31 Aug 2022, 13:38Maybe these "work item numbers" will be of assistance to you finding the missing e-mails you weren't able to send me because you supposedly didn't have my contact details?
These are from some of the responses sent to my email address to which you somehow are now no longer able to send emails.
Thank you for your email. Your work item number is ***6.
Thank you for your email. Your work item number is ***0.
Thank you for your email. Your work item number is ***9.
Thank you for your email. Your work item number is ***6.
Thank you for your email. Your work item number is ***5.
Thank you for your email. Your work item number is ***6.
Thank you for your email. Your work item number is ***7.
Thank you for your email. Your work item number is ***7.
Thank you for your email. Your work item number is ***6.
Thank you for your email. Your work item number is ***2.
Thank you for your email. Your work item number is ***1.
Thank you for your email. Your work item number is ***5.
Thank you for your email. Your work item number is ***4.
Thank you for your email. Your work item number is ***4.
Thank you for your email. Your work item number is ***9.
Thank you for your email. Your work item number is ***8.
Thank you for your email. Your work item number is ***6.
Thank you for your email. Your work item number is ***0.
Thank you for your email. Your work item number is ***9.
Thank you for your email. Your work item number is ***6.
Thank you for your email. Your work item number is ***5.
Thank you for your email. Your work item number is ***6.
Thank you for your email. Your work item number is ***7.
Thank you for your email. Your work item number is ***7.
Thank you for your email. Your work item number is ***6.
Thank you for your email. Your work item number is ***2.
Thank you for your email. Your work item number is ***1.
Thank you for your email. Your work item number is ***5.
Thank you for your email. Your work item number is ***4.
Thank you for your email. Your work item number is ***4.
Thank you for your email. Your work item number is ***9.
Thank you for your email. Your work item number is ***8.
Good day, Thank you for your email. Your work item number is ***4. In accordance with the Protection of Personal Information Act Number No 4 of 2013, please find attached letter for your perusal. Your email enquiry will only be attended to during office hours, Monday to Friday from 08H00 to 17H00 and on Saturdays from 08H00 to 13H00. Should your email be particularly urgent, please do not hesitate to contact our Service Centre on ***. For your convenience, Tracker has launched MyTracker – a self-service portal on our website that allows you the freedom to access monthly statements and update your personal, vehicle and banking details whenever you like. To register on the portal, visit the following link https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fmy.tracker.co.za%2F&data=04%7C01%7C%7C84c589a3b70f489945eb08d8960ed855%7Cbea9b82dd4ee4c7ab5d94e98fe30e0ef%7C1%7C0%7C***%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=%2FEnJJ4IXKkJlEPT0sUSz0LyuMF1DZRSpldtA1jA8VQk%3D&reserved=0 Please do not respond to this message as it has been sent from an automated account. Many thanks, Team Tracker DISCLAIMER TRACKER CONNECT PTY LTD Reg No: *** This email (including attachments) is confidential. Any unauthorized use or disclosure hereof may be ********. The sender accepts no liability for any interception, *******ion, destruction, loss, late arrival, non-delivery, incompleteness or tampering with any of the information contained herein. Nothing herein shall be construed as a legally binding agreement, an offer to contract or an amendment to an existing agreement. A copy of our PAIA manual is published on our website at https://www.tracker.co.za/
These are from some of the responses sent to my email address to which you somehow are now no longer able to send emails.
Thank you for your email. Your work item number is ***6.
Thank you for your email. Your work item number is ***0.
Thank you for your email. Your work item number is ***9.
Thank you for your email. Your work item number is ***6.
Thank you for your email. Your work item number is ***5.
Thank you for your email. Your work item number is ***6.
Thank you for your email. Your work item number is ***7.
Thank you for your email. Your work item number is ***7.
Thank you for your email. Your work item number is ***6.
Thank you for your email. Your work item number is ***2.
Thank you for your email. Your work item number is ***1.
Thank you for your email. Your work item number is ***5.
Thank you for your email. Your work item number is ***4.
Thank you for your email. Your work item number is ***4.
Thank you for your email. Your work item number is ***9.
Thank you for your email. Your work item number is ***8.
Thank you for your email. Your work item number is ***6.
Thank you for your email. Your work item number is ***0.
Thank you for your email. Your work item number is ***9.
Thank you for your email. Your work item number is ***6.
Thank you for your email. Your work item number is ***5.
Thank you for your email. Your work item number is ***6.
Thank you for your email. Your work item number is ***7.
Thank you for your email. Your work item number is ***7.
Thank you for your email. Your work item number is ***6.
Thank you for your email. Your work item number is ***2.
Thank you for your email. Your work item number is ***1.
Thank you for your email. Your work item number is ***5.
Thank you for your email. Your work item number is ***4.
Thank you for your email. Your work item number is ***4.
Thank you for your email. Your work item number is ***9.
Thank you for your email. Your work item number is ***8.
Good day, Thank you for your email. Your work item number is ***4. In accordance with the Protection of Personal Information Act Number No 4 of 2013, please find attached letter for your perusal. Your email enquiry will only be attended to during office hours, Monday to Friday from 08H00 to 17H00 and on Saturdays from 08H00 to 13H00. Should your email be particularly urgent, please do not hesitate to contact our Service Centre on ***. For your convenience, Tracker has launched MyTracker – a self-service portal on our website that allows you the freedom to access monthly statements and update your personal, vehicle and banking details whenever you like. To register on the portal, visit the following link https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fmy.tracker.co.za%2F&data=04%7C01%7C%7C84c589a3b70f489945eb08d8960ed855%7Cbea9b82dd4ee4c7ab5d94e98fe30e0ef%7C1%7C0%7C***%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=%2FEnJJ4IXKkJlEPT0sUSz0LyuMF1DZRSpldtA1jA8VQk%3D&reserved=0 Please do not respond to this message as it has been sent from an automated account. Many thanks, Team Tracker DISCLAIMER TRACKER CONNECT PTY LTD Reg No: *** This email (including attachments) is confidential. Any unauthorized use or disclosure hereof may be ********. The sender accepts no liability for any interception, *******ion, destruction, loss, late arrival, non-delivery, incompleteness or tampering with any of the information contained herein. Nothing herein shall be construed as a legally binding agreement, an offer to contract or an amendment to an existing agreement. A copy of our PAIA manual is published on our website at https://www.tracker.co.za/
KB
Kevin B's update31 Aug 2022, 13:38
Reviewer Update
Maybe these "work item numbers" will be of assistance to you finding the missing e-mails you weren't able to send me because you supposedly didn't have my contact details?
These are from some of the responses sent to my email address to which you somehow are now no longer able to send emails.
Thank you for your email. Your work item number is ***6.
Thank you for your email. Your work item number is ***0.
Thank you for your email. Your work item number is ***9.
Thank you for your email. Your work item number is ***6.
Thank you for your email. Your work item number is ***5.
Thank you for your email. Your work item number is ***6.
Thank you for your email. Your work item number is ***7.
Thank you for your email. Your work item number is ***7.
Thank you for your email. Your work item number is ***6.
Thank you for your email. Your work item number is ***2.
Thank you for your email. Your work item number is ***1.
Thank you for your email. Your work item number is ***5.
Thank you for your email. Your work item number is ***4.
Thank you for your email. Your work item number is ***4.
Thank you for your email. Your work item number is ***9.
Thank you for your email. Your work item number is ***8.
Thank you for your email. Your work item number is ***6.
Thank you for your email. Your work item number is ***0.
Thank you for your email. Your work item number is ***9.
Thank you for your email. Your work item number is ***6.
Thank you for your email. Your work item number is ***5.
Thank you for your email. Your work item number is ***6.
Thank you for your email. Your work item number is ***7.
Thank you for your email. Your work item number is ***7.
Thank you for your email. Your work item number is ***6.
Thank you for your email. Your work item number is ***2.
Thank you for your email. Your work item number is ***1.
Thank you for your email. Your work item number is ***5.
Thank you for your email. Your work item number is ***4.
Thank you for your email. Your work item number is ***4.
Thank you for your email. Your work item number is ***9.
Thank you for your email. Your work item number is ***8.
Good day, Thank you for your email. Your work item number is ***4. In accordance with the Protection of Personal Information Act Number No 4 of 2013, please find attached letter for your perusal. Your email enquiry will only be attended to during office hours, Monday to Friday from 08H00 to 17H00 and on Saturdays from 08H00 to 13H00. Should your email be particularly urgent, please do not hesitate to contact our Service Centre on ***. For your convenience, Tracker has launched MyTracker – a self-service portal on our website that allows you the freedom to access monthly statements and update your personal, vehicle and banking details whenever you like. To register on the portal, visit the following link https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fmy.tracker.co.za%2F&data=04%7C01%7C%7C84c589a3b70f489945eb08d8960ed855%7Cbea9b82dd4ee4c7ab5d94e98fe30e0ef%7C1%7C0%7C***%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=%2FEnJJ4IXKkJlEPT0sUSz0LyuMF1DZRSpldtA1jA8VQk%3D&reserved=0 Please do not respond to this message as it has been sent from an automated account. Many thanks, Team Tracker DISCLAIMER TRACKER CONNECT PTY LTD Reg No: *** This email (including attachments) is confidential. Any unauthorized use or disclosure hereof may be ********. The sender accepts no liability for any interception, *******ion, destruction, loss, late arrival, non-delivery, incompleteness or tampering with any of the information contained herein. Nothing herein shall be construed as a legally binding agreement, an offer to contract or an amendment to an existing agreement. A copy of our PAIA manual is published on our website at https://www.tracker.co.za/
These are from some of the responses sent to my email address to which you somehow are now no longer able to send emails.
Thank you for your email. Your work item number is ***6.
Thank you for your email. Your work item number is ***0.
Thank you for your email. Your work item number is ***9.
Thank you for your email. Your work item number is ***6.
Thank you for your email. Your work item number is ***5.
Thank you for your email. Your work item number is ***6.
Thank you for your email. Your work item number is ***7.
Thank you for your email. Your work item number is ***7.
Thank you for your email. Your work item number is ***6.
Thank you for your email. Your work item number is ***2.
Thank you for your email. Your work item number is ***1.
Thank you for your email. Your work item number is ***5.
Thank you for your email. Your work item number is ***4.
Thank you for your email. Your work item number is ***4.
Thank you for your email. Your work item number is ***9.
Thank you for your email. Your work item number is ***8.
Thank you for your email. Your work item number is ***6.
Thank you for your email. Your work item number is ***0.
Thank you for your email. Your work item number is ***9.
Thank you for your email. Your work item number is ***6.
Thank you for your email. Your work item number is ***5.
Thank you for your email. Your work item number is ***6.
Thank you for your email. Your work item number is ***7.
Thank you for your email. Your work item number is ***7.
Thank you for your email. Your work item number is ***6.
Thank you for your email. Your work item number is ***2.
Thank you for your email. Your work item number is ***1.
Thank you for your email. Your work item number is ***5.
Thank you for your email. Your work item number is ***4.
Thank you for your email. Your work item number is ***4.
Thank you for your email. Your work item number is ***9.
Thank you for your email. Your work item number is ***8.
Good day, Thank you for your email. Your work item number is ***4. In accordance with the Protection of Personal Information Act Number No 4 of 2013, please find attached letter for your perusal. Your email enquiry will only be attended to during office hours, Monday to Friday from 08H00 to 17H00 and on Saturdays from 08H00 to 13H00. Should your email be particularly urgent, please do not hesitate to contact our Service Centre on ***. For your convenience, Tracker has launched MyTracker – a self-service portal on our website that allows you the freedom to access monthly statements and update your personal, vehicle and banking details whenever you like. To register on the portal, visit the following link https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fmy.tracker.co.za%2F&data=04%7C01%7C%7C84c589a3b70f489945eb08d8960ed855%7Cbea9b82dd4ee4c7ab5d94e98fe30e0ef%7C1%7C0%7C***%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=%2FEnJJ4IXKkJlEPT0sUSz0LyuMF1DZRSpldtA1jA8VQk%3D&reserved=0 Please do not respond to this message as it has been sent from an automated account. Many thanks, Team Tracker DISCLAIMER TRACKER CONNECT PTY LTD Reg No: *** This email (including attachments) is confidential. Any unauthorized use or disclosure hereof may be ********. The sender accepts no liability for any interception, *******ion, destruction, loss, late arrival, non-delivery, incompleteness or tampering with any of the information contained herein. Nothing herein shall be construed as a legally binding agreement, an offer to contract or an amendment to an existing agreement. A copy of our PAIA manual is published on our website at https://www.tracker.co.za/
KB
Kevin B's updateReviewer Update
06 Sept 2022, 11:29Oh look, someone clicked "Send message receipt" - probably by accident - proving that it was actually seen on SEPTEMBER FOURTH, by a human and that you must therefore have ALL of my contact details and information:
Your message
To: Finance Consumer Query
Subject: Re: [WI***2]Re: Tracker SMS : Tracker ***
Sent: 11 August 2022 13:08:09 (UTC+02:00) Harare, Pretoria
was read on 04 September 2022 22:51:55 (UTC+02:00) Harare, Pretoria.
from a message I sent on AUGUST ELEVENTH and to which I have still not received a response.
So, you have my contact details, you have read my emails, you have responded here on Hello Peter, but yet you do absolutely nothing. What is the excuse? Can there actually be an excuse for such utter laziness and incompetence?
Your message
To: Finance Consumer Query
Subject: Re: [WI***2]Re: Tracker SMS : Tracker ***
Sent: 11 August 2022 13:08:09 (UTC+02:00) Harare, Pretoria
was read on 04 September 2022 22:51:55 (UTC+02:00) Harare, Pretoria.
from a message I sent on AUGUST ELEVENTH and to which I have still not received a response.
So, you have my contact details, you have read my emails, you have responded here on Hello Peter, but yet you do absolutely nothing. What is the excuse? Can there actually be an excuse for such utter laziness and incompetence?
KB
Kevin B's update06 Sept 2022, 11:29
Reviewer Update
Oh look, someone clicked "Send message receipt" - probably by accident - proving that it was actually seen on SEPTEMBER FOURTH, by a human and that you must therefore have ALL of my contact details and information:
Your message
To: Finance Consumer Query
Subject: Re: [WI***2]Re: Tracker SMS : Tracker ***
Sent: 11 August 2022 13:08:09 (UTC+02:00) Harare, Pretoria
was read on 04 September 2022 22:51:55 (UTC+02:00) Harare, Pretoria.
from a message I sent on AUGUST ELEVENTH and to which I have still not received a response.
So, you have my contact details, you have read my emails, you have responded here on Hello Peter, but yet you do absolutely nothing. What is the excuse? Can there actually be an excuse for such utter laziness and incompetence?
Your message
To: Finance Consumer Query
Subject: Re: [WI***2]Re: Tracker SMS : Tracker ***
Sent: 11 August 2022 13:08:09 (UTC+02:00) Harare, Pretoria
was read on 04 September 2022 22:51:55 (UTC+02:00) Harare, Pretoria.
from a message I sent on AUGUST ELEVENTH and to which I have still not received a response.
So, you have my contact details, you have read my emails, you have responded here on Hello Peter, but yet you do absolutely nothing. What is the excuse? Can there actually be an excuse for such utter laziness and incompetence?
KB
Kevin B's updateReviewer Update
15 Sept 2022, 14:40Aaaaaaaand still I wait....
Proof positive above that:
a) My email has been read.
b) You have my email address to contact me.
Simply more proof of Tracker's business practices. Shameless. Absolutely shameless.
Proof positive above that:
a) My email has been read.
b) You have my email address to contact me.
Simply more proof of Tracker's business practices. Shameless. Absolutely shameless.
KB
Kevin B's update15 Sept 2022, 14:40
Reviewer Update
Aaaaaaaand still I wait....
Proof positive above that:
a) My email has been read.
b) You have my email address to contact me.
Simply more proof of Tracker's business practices. Shameless. Absolutely shameless.
Proof positive above that:
a) My email has been read.
b) You have my email address to contact me.
Simply more proof of Tracker's business practices. Shameless. Absolutely shameless.
Tracker Connect's replyOfficial
15 Sept 2022, 15:07Good day Kevin, we have attempted to call you on several occasion. we have also sent you several emails on the 16th of August, 18th of August, 23rd of August and the latest one on the 12th of September however, we have not received any feedback from you.
please provide us with your contact details as the contacts you have provided are Tracker contact details ***)
regards
re
please provide us with your contact details as the contacts you have provided are Tracker contact details ***)
regards
re
Tracker Connect's reply15 Sept 2022, 15:07
Official
Good day Kevin, we have attempted to call you on several occasion. we have also sent you several emails on the 16th of August, 18th of August, 23rd of August and the latest one on the 12th of September however, we have not received any feedback from you.
please provide us with your contact details as the contacts you have provided are Tracker contact details ***)
regards
re
please provide us with your contact details as the contacts you have provided are Tracker contact details ***)
regards
re
Tracker Connect's replyOfficial
15 Sept 2022, 15:58Good day Kevin
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Tracker Connect's reply15 Sept 2022, 15:58
Official
Good day Kevin
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect