Do you know what Customer Service is?

2 phone calls to your Call Centre and 7 days later and I am still waiting for the installation certificate. If you promise to send it then do it or if you feel like you don't want to send it then just tell me. That way I know where I stand as your customer. Its just an email and not rocket science. click send! Funny enough I just received my invoice via email but no installation certificate. Clearly your priority is revenue over customer service. I just wonder what is going to happen if you guys have to actually do the tracking in an incident. Let me rather block that thought out of my mind. Do your job please.