Do not use Tracker! Advise for when cancelling your tracker contract.

I cancelled my tracker for Datson Go last year November, I paid the settlement amount of R1200 and sent proof of payment via the banking app, which I would not have reference of 9 months later, and now 9 months later they start billing me for the datson again, when I phoned their call centre at 8am this morning I was told it was probably because I didn’t send proof of payment through, which I did, but Tracker knows months later you won’t have proof of it, I even phoned tracker to confirm that the amount was paid and if the contract was definitely cancelled, they have this on recorded calls and need to find this! Plus I have my reference on payment, so how can they say they don't know what the money was for and start billing me months later?

As far as I am concerned this is ********** and am absolutely disgusted with tracker! If possible do not use Tracker, but if you have to... triple check they know what the cancellation amount you paid was for and get it in writing after the amount is paid.