DO NOT USE THEIR SERVICE: Absolute worste experience and the most *********** company to exists

We've had the absolute worste experience with this useless company. None of the call center agents know the processes in the company. We've bought a new car that came with the tracker device. The device was faulty and we've made an appointment to geta. new one installed. Now one showed on the set date and time and now one even called us. It's now been almost 3 weeks later and we still have the faulty device in our car, in the meantime they've created a contract that we need to pay for without us approving it and now they want us to pay the costs to get the device removed from our car which never worked in the first place! Please don't use this company. Their staff is incompentant and they are ********. Don't waste your time on this excuse of a tracking company