KP
Karabo P
1 reviews | Active since Mar 2025
11 Mar 2025, 19:52
DO NOT recommend
I would rate it zero if I could. Worse service ever. I use to pay around R250 and 1 month they took over R500, i wrote them an email and they called me(did not respond on email). And the following month did the same ( took over R500 and when I write them an email, they call and agrrr with me). But since nothing was done after I reversed it. They started to take even more money. R750 now.. they want to take over R1500. I would NOT trust this company at all. Cruel and horrible.
Helpful (0)
Replies (7)0
Replies (7)
Tracker Connect's replyOfficial
12 Mar 2025, 07:36Good day Karabo,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Tracker Connect's reply12 Mar 2025, 07:36
Official
Good day Karabo,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
KP
Karabo P's updateReviewer Update
14 Mar 2025, 10:13Nop, you rep**** on email and I have pasted your response below.
You are not addressing the issue that you started by debiting more money than I signed up for.
What was I suppose to do? Let you debit more money ?
.
"Good day, I trust you are well. Kindly be advised that as per the system records, the reason for you continuously being billed are due to the arrears that have accumulated from the reversals that have been actioned on your account. Kindly email *** for a breakdown as to how the arrears accumulated. I trust the above provides clarity. Kindly use the contact details below.We value your feedback! Please take a moment to complete our survey and let us know how we are doing by clicking here.You are more than welcome to contact us via email (***) or call the Tracker Service Centre on *** for further assistance.
Regards,
"
You are not addressing the issue that you started by debiting more money than I signed up for.
What was I suppose to do? Let you debit more money ?
.
"Good day, I trust you are well. Kindly be advised that as per the system records, the reason for you continuously being billed are due to the arrears that have accumulated from the reversals that have been actioned on your account. Kindly email *** for a breakdown as to how the arrears accumulated. I trust the above provides clarity. Kindly use the contact details below.We value your feedback! Please take a moment to complete our survey and let us know how we are doing by clicking here.You are more than welcome to contact us via email (***) or call the Tracker Service Centre on *** for further assistance.
Regards,
"
KP
Karabo P's update14 Mar 2025, 10:13
Reviewer Update
Nop, you rep**** on email and I have pasted your response below.
You are not addressing the issue that you started by debiting more money than I signed up for.
What was I suppose to do? Let you debit more money ?
.
"Good day, I trust you are well. Kindly be advised that as per the system records, the reason for you continuously being billed are due to the arrears that have accumulated from the reversals that have been actioned on your account. Kindly email *** for a breakdown as to how the arrears accumulated. I trust the above provides clarity. Kindly use the contact details below.We value your feedback! Please take a moment to complete our survey and let us know how we are doing by clicking here.You are more than welcome to contact us via email (***) or call the Tracker Service Centre on *** for further assistance.
Regards,
"
You are not addressing the issue that you started by debiting more money than I signed up for.
What was I suppose to do? Let you debit more money ?
.
"Good day, I trust you are well. Kindly be advised that as per the system records, the reason for you continuously being billed are due to the arrears that have accumulated from the reversals that have been actioned on your account. Kindly email *** for a breakdown as to how the arrears accumulated. I trust the above provides clarity. Kindly use the contact details below.We value your feedback! Please take a moment to complete our survey and let us know how we are doing by clicking here.You are more than welcome to contact us via email (***) or call the Tracker Service Centre on *** for further assistance.
Regards,
"
KP
Karabo P's updateReviewer Update
10 Apr 2025, 23:05By the way to someone who is considering getting tracker connect. Just know that my issue is still not resolved months later
KP
Karabo P's update10 Apr 2025, 23:05
Reviewer Update
By the way to someone who is considering getting tracker connect. Just know that my issue is still not resolved months later
Tracker Connect's replyOfficial
11 Apr 2025, 07:15Good day Karabo,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you. Tracker Connect
Tracker Connect's reply11 Apr 2025, 07:15
Official
Good day Karabo,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you. Tracker Connect
KP
Karabo P's updateReviewer Update
11 Apr 2025, 08:39I got a call from one of your agent.
She keeps saying the reason I was double charged it is because of a reversal.
And how can I explain any clearer that I had to reverse because you double charged me and I sent an email to address this issue.
and I've got email chain to prove this. But they only want to send me the latest statement dated 11-04-2025.
Of course I had to reverse it because I was double charged and have an email to explain it when it happened. But the agent who called me today was not prepared did not have a clear problem statement and she said she doesn't have access to the email communication system. How is she going to assist me without having access to the system?
She keeps saying the reason I was double charged it is because of a reversal.
And how can I explain any clearer that I had to reverse because you double charged me and I sent an email to address this issue.
and I've got email chain to prove this. But they only want to send me the latest statement dated 11-04-2025.
Of course I had to reverse it because I was double charged and have an email to explain it when it happened. But the agent who called me today was not prepared did not have a clear problem statement and she said she doesn't have access to the email communication system. How is she going to assist me without having access to the system?
KP
Karabo P's update11 Apr 2025, 08:39
Reviewer Update
I got a call from one of your agent.
She keeps saying the reason I was double charged it is because of a reversal.
And how can I explain any clearer that I had to reverse because you double charged me and I sent an email to address this issue.
and I've got email chain to prove this. But they only want to send me the latest statement dated 11-04-2025.
Of course I had to reverse it because I was double charged and have an email to explain it when it happened. But the agent who called me today was not prepared did not have a clear problem statement and she said she doesn't have access to the email communication system. How is she going to assist me without having access to the system?
She keeps saying the reason I was double charged it is because of a reversal.
And how can I explain any clearer that I had to reverse because you double charged me and I sent an email to address this issue.
and I've got email chain to prove this. But they only want to send me the latest statement dated 11-04-2025.
Of course I had to reverse it because I was double charged and have an email to explain it when it happened. But the agent who called me today was not prepared did not have a clear problem statement and she said she doesn't have access to the email communication system. How is she going to assist me without having access to the system?
Tracker Connect's replyOfficial
11 Apr 2025, 09:29Hi Karabo,
As discussed, the agent will send you the requested information once it has been retrieved.
Tracker Connect
As discussed, the agent will send you the requested information once it has been retrieved.
Tracker Connect
Tracker Connect's reply11 Apr 2025, 09:29
Official
Hi Karabo,
As discussed, the agent will send you the requested information once it has been retrieved.
Tracker Connect
As discussed, the agent will send you the requested information once it has been retrieved.
Tracker Connect
Tracker Connect's replyOfficial
14 Apr 2025, 08:58Good day Karabo,
We confirm having contacted you and sent the requested information.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and sent the requested information.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Tracker Connect's reply14 Apr 2025, 08:58
Official
Good day Karabo,
We confirm having contacted you and sent the requested information.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and sent the requested information.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect