IV
Izak V
1 reviews | Active since Nov 2020
04 Jul 2022, 15:41
Do not make the mistake to join Tracker in South Africa - they are a let down
After I logged into my app for the first time, I followed my new vehicle on its way to me. Then the signal was lost. I phoned tracker and they promised they will send someone to look at the unit. No one ever made an appointment, or arrived. A while after that I received a notification that my car's battery was being disconnected. Phoned again and went to my vehicle - nothing wrong. While on the line, they said, do not worry, everything is in order again. Followed my vehicle again today. It is still parked somewhere according to the app - but is actually at home at the moment. Then the app reset and I can not log in again, even after phoning and trying to sort it out over the phone. I still can't log in and they still can't tell me where my vehicle is. Their "systems are down". What if my car is ****** and their "systems are down"? They can not assist me. Phoning them is a nightmare, as they take between 6 to 10 minutes before you speak to a consultant. I am looking into alternative options. AVOID AVOID AVOID AVOID AVOID
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Replies (6)0
Replies (6)
Tracker Connect's replyOfficial
05 Jul 2022, 08:57Good Day ,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
Tracker Connect's reply05 Jul 2022, 08:57
Official
Good Day ,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
IV
Izak V's updateReviewer Update
05 Jul 2022, 14:25Tracker phoned me today. When I asked that I get an opportunity to speak - he spoke over me. I asked twice to give me the opportunity to speak, and in both instances were ignored. I then said If they want to say ANYTHING, without giving me the opportunity to speak, they can put it in e-mail and we will sort it out on this platform.
IV
Izak V's update05 Jul 2022, 14:25
Reviewer Update
Tracker phoned me today. When I asked that I get an opportunity to speak - he spoke over me. I asked twice to give me the opportunity to speak, and in both instances were ignored. I then said If they want to say ANYTHING, without giving me the opportunity to speak, they can put it in e-mail and we will sort it out on this platform.
Tracker Connect's replyOfficial
05 Jul 2022, 16:50Good day Mr Vollgraaff,
Tracker confirms to have sent you an email regarding your discontent on the above query you have raised with us.
Tracker Connect
Tracker confirms to have sent you an email regarding your discontent on the above query you have raised with us.
Tracker Connect
Tracker Connect's reply05 Jul 2022, 16:50
Official
Good day Mr Vollgraaff,
Tracker confirms to have sent you an email regarding your discontent on the above query you have raised with us.
Tracker Connect
Tracker confirms to have sent you an email regarding your discontent on the above query you have raised with us.
Tracker Connect
IV
Izak V's updateReviewer Update
06 Jul 2022, 15:00Thank you Tracker - I can now eventually connect with the app.
As stated in my reply e-mail - a copy of the issues that still need to be sorted:
1. The fact that it does not work reliably - twice I reported it.
2. The fact that I received a notification for battery disconnect when nothing was wrong.
3. The fact that the call centre responded rudely.
4. The fact that when on the line with customer care you can not locate my vehicle - as the “systems are down”.
5. I am concerned that in an event of emergency your “systems” would be down and you can not help me - yet I am paying.
6. The fact that YOU were rude and did not allow me to speak after I asked you a few times.
How do we move forward?
As stated in my reply e-mail - a copy of the issues that still need to be sorted:
1. The fact that it does not work reliably - twice I reported it.
2. The fact that I received a notification for battery disconnect when nothing was wrong.
3. The fact that the call centre responded rudely.
4. The fact that when on the line with customer care you can not locate my vehicle - as the “systems are down”.
5. I am concerned that in an event of emergency your “systems” would be down and you can not help me - yet I am paying.
6. The fact that YOU were rude and did not allow me to speak after I asked you a few times.
How do we move forward?
IV
Izak V's update06 Jul 2022, 15:00
Reviewer Update
Thank you Tracker - I can now eventually connect with the app.
As stated in my reply e-mail - a copy of the issues that still need to be sorted:
1. The fact that it does not work reliably - twice I reported it.
2. The fact that I received a notification for battery disconnect when nothing was wrong.
3. The fact that the call centre responded rudely.
4. The fact that when on the line with customer care you can not locate my vehicle - as the “systems are down”.
5. I am concerned that in an event of emergency your “systems” would be down and you can not help me - yet I am paying.
6. The fact that YOU were rude and did not allow me to speak after I asked you a few times.
How do we move forward?
As stated in my reply e-mail - a copy of the issues that still need to be sorted:
1. The fact that it does not work reliably - twice I reported it.
2. The fact that I received a notification for battery disconnect when nothing was wrong.
3. The fact that the call centre responded rudely.
4. The fact that when on the line with customer care you can not locate my vehicle - as the “systems are down”.
5. I am concerned that in an event of emergency your “systems” would be down and you can not help me - yet I am paying.
6. The fact that YOU were rude and did not allow me to speak after I asked you a few times.
How do we move forward?
Tracker Connect's replyOfficial
06 Jul 2022, 15:41Good day Mr Vollgraaff,
As per your request, an email has been sent to you since you requested an email conversation.
Tracker Connect
As per your request, an email has been sent to you since you requested an email conversation.
Tracker Connect
Tracker Connect's reply06 Jul 2022, 15:41
Official
Good day Mr Vollgraaff,
As per your request, an email has been sent to you since you requested an email conversation.
Tracker Connect
As per your request, an email has been sent to you since you requested an email conversation.
Tracker Connect
IV
Izak V's updateReviewer Update
06 Jul 2022, 17:03Hopefully this will conclude this Tracker saga:
Dear T
Thank you for your response.
Dear T
Thank you for your response.
Please note that the next time I test my vehicle’s location and it is incorrect, it will be highlighted again.
Also note that if something happens to my vehicle while I am paying and relying on Tracker to do their part in protecting my vehicle, full cost will be expected from you.
It is a pity that we could not educate the rest of your customer service department through this process in common decency, mutual respect and looking after their customers.
I will put a copy of this response on the Hellopeter platform as an acknowledgement of your personal apology.
IV
Izak V's update06 Jul 2022, 17:03
Reviewer Update
Hopefully this will conclude this Tracker saga:
Dear T
Thank you for your response.
Dear T
Thank you for your response.
Please note that the next time I test my vehicle’s location and it is incorrect, it will be highlighted again.
Also note that if something happens to my vehicle while I am paying and relying on Tracker to do their part in protecting my vehicle, full cost will be expected from you.
It is a pity that we could not educate the rest of your customer service department through this process in common decency, mutual respect and looking after their customers.
I will put a copy of this response on the Hellopeter platform as an acknowledgement of your personal apology.