Distasteful service

I signed up for Tracker with the Audi Rivonia dealership. The dealership did not load that i am a ebucks client. Upon making numerous calls to Tracker they advised they cannot do anything to link my ebucks benefit i would need to cancel and pay cancellation cost of R1100. Very distasteful to have no work around for clients paying for your service. Very poor customer service. Agents are very abrupt and just tell you there is nothing that can be done. Take it or leave it attitude because you already taking the funds for this service. I would go as far as saying i would not recommend this service to anyone. Keep your money or go to another provider