Dissatisfaction with service .

I would like to voice my absolute disgust with the service I have received from Tracker SA. I purchased a vehicle , one of the prerequisite was that there had to be a tracker installed before my insurance will cover the vehicle. I phoned Tracker and arranged installment upon which I had to hear they are very busy and cannot help me before the required date that the Insurance requested. AFTER the fourth appointment that was made and canceled by them,they then phoned and arranged a date, the said Technician came to do installation, spending more time on this phone than his job. AFTER installation the unit in the vehicle could not be picked up and the reference on my account was a vehicle in Mpumalanga not in the Eastern Cape where I am. Re-Installation was arranged and still I am waiting! Appointment was arranged for 9 the morning then suddenly moved without pre arranging with me for two in the afternoon. Tracker never showed up. But payment is received by them monthly. I received a panic button witch is also not working. Rapporting this is useless because the service is useless!! But I will hold Tracker responsible if the said vehicle is ****** , because my insurance will not cover until unit is installed.