SV
Sbu V
1 reviews | Active since Aug 2020
02 Dec 2022, 12:26
Dissatisfaction
It’s quite a tedious process to get attention from Tracker connect. I’m sitting with a unit that is malfunctioning for a period of two weeks already (from the 26th of November to date). I don’t know if the company does not equip their agents with adequate training or it’s just incompetency at it’s highest, there’s an agent by the name of Hillary, she called me today just to make me listen to her conversation complementing a colleague. I’m paying for services that I’m not even enjoying and who’s to be held accountable should anything happen to my car?
Helpful (0)
Replies (4)0
Replies (4)
Tracker Connect's replyOfficial
03 Dec 2022, 09:40Good Day Sbu,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Tracker Connect's reply03 Dec 2022, 09:40
Official
Good Day Sbu,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Tracker Connect's replyOfficial
03 Dec 2022, 13:07 Good day Gerhard,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Tracker Connect's reply03 Dec 2022, 13:07
Official
Good day Gerhard,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
SV
Sbu V's updateReviewer Update
05 Dec 2022, 10:04Good day
I’d really appreciate to see a technician honouring the promise of coming to service your malfunctioning unit before you can say my matter has been resolved
I’d really appreciate to see a technician honouring the promise of coming to service your malfunctioning unit before you can say my matter has been resolved
SV
Sbu V's update05 Dec 2022, 10:04
Reviewer Update
Good day
I’d really appreciate to see a technician honouring the promise of coming to service your malfunctioning unit before you can say my matter has been resolved
I’d really appreciate to see a technician honouring the promise of coming to service your malfunctioning unit before you can say my matter has been resolved
Tracker Connect's replyOfficial
06 Dec 2022, 14:46Good Day Sbu,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Tracker Connect's reply06 Dec 2022, 14:46
Official
Good Day Sbu,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect