ZG
Zama G

1 reviews | Active since Feb 2019

04 May 2019, 00:09

Dissapionted Angry and Confused customer

Good day.

I writing this message with a very heavy and sour heart. My car was ****** outside the Unisa main campus today and what befalls me is that tracker didnt notice this until I made them aware of the fact.

Now I have two questions:

1. How is it that the car was tampered with and started without the keys and tracker ddint notice.

2. When the tràcker device was being fiddled with why ddint tracker pick this up.

3. No credible feedback is being given, no one has made mention of when the tracking device was active and where the last known location of the car.

4. How is it that my car details have disappeared from the Tracker App just after my car went missing.

My car was fitted with 2 tracker devices and non of them picked up and report that my car was in jeopardy.

I'm dissatisfied and disappointed in the service of tracker. No hourly feedback is given about the status of the search its utter silence.

I'm a displeased customer and I demand answers from tracker

0
Replies (2)
Tracker Connect
Tracker Connect's reply06 May 2019, 07:38
Official
Good day Ms Gumede , 

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. 

 It is our intent to help you reach a prompt resolution of this matter. 

 We will revert to you shortly. 

 Tracker Connect 

Tracker Connect
Tracker Connect's reply06 May 2019, 08:50
Official
Good day Ms Gumede,
  We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved.    We would like to take this opportunity to thank you for doing business with our Company.  If there is absolutely anything else we can help you with, please feel free to contact us at any time. 
 
 Kind regards,
 
 Customer Care Team