RC
Rolland C

1 reviews | Active since Jun 2016

22 Jun 2016, 16:07

Disregard for customer service and feedback

<p>The car track account expired in April 2016, but tracker is still debiting my account. My wife and I visited the offices of Tracker in Randburg on Friday 17 June 2016, spoke to a gentlemam by the name of Keenan Davids, in order to reolve this matter, but to date 22 June 2016, we have not received a call or an email stating that the matter has been resolved. The gentleman promised that we would receive an email on Monday 20 June 2016 with the details of the account being cancelled and the refund will be processed and paid back into the my account. This matter has been dealt with the utmost disrespect and unprofessionalism. I would not recommend any person to take out a contract with tracker. </p> <p> </p>

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Replies (4)
Tracker Connect
Tracker Connect's reply23 Jun 2016, 04:40
Official

Good Day Mr. R Cooke,

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a prompt resolution of this matter.

We will revert to you shortly.

Shaakier Hartley

Tracker Connect

Tracker Connect
Tracker Connect's reply23 Jun 2016, 10:35
Official

Good Day Mr. R Cooke,

We hereby confirm that we have contacted you and communicated with you regarding your complaint.

Kind regards,

Tracker Customer Care.

Tracker Connect
Tracker Connect's reply23 Jun 2016, 10:35
Official

Good Day Mr. R Cooke,

We hereby confirm that we have contacted you and communicated with you regarding your complaint.

Kind regards,

Tracker Customer Care.

Tracker Connect
Tracker Connect's reply23 Jun 2016, 10:35
Official

Good Day Mr. R Cooke,

We hereby confirm that we have contacted you and communicated with you regarding your complaint.

Kind regards,

Tracker Customer Care.