AS
Andrew S
1 reviews | Active since Jul 2013
09 May 2022, 14:28
Dismal service from a supposed market leader
Very disappointed. My wife was in an accident and the car has been determined a write-off. I called Tracker on 3 May 2022 to cancel the contract. I was told they would log the cancellation request and get the retentions department to contact me within 48-72 hours (so Friday at the latest).
Today, Monday, I still haven't heard anything so I called back. The lady I spoke to informed me that no notes or anything about the cancellation was logged on the system and she transferred me to the retentions department. After 5 minutes of listening to inane "hold music", I decided I would probably have better luck getting my contract cancelled by logging a complaint on Hellopeter.
Shouldn't be so difficult to cancel a contract.
Helpful (0)
Replies (6)0
Replies (6)
Tracker Connect's replyOfficial
09 May 2022, 15:03Good day Andrew S,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Tracker Connect's reply09 May 2022, 15:03
Official
Good day Andrew S,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Tracker Connect's replyOfficial
09 May 2022, 16:28Good Day Andrew,
We confirm having contacted you and explained the resolution process of your query. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Tracker Connect's reply09 May 2022, 16:28
Official
Good Day Andrew,
We confirm having contacted you and explained the resolution process of your query. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
AS
Andrew S's updateReviewer Update
09 May 2022, 16:28This is absolute hogwash...
I received a phone call from someone purporting to be from Tracker but they can provide no evidence whatsoever that they are calling from Tracker. And yet they want me to disclose my ID number. All I asked was for you to tell me how many cars you have on my profile. How is that disclosing personal information? I'm not asking for vehicle details or addresses or anything personal at all.
In order for me to be told how many vehicles are on my profile, you want me to give you my ID number? You consider that a fair exchange of information? HAHA
I received a phone call from someone purporting to be from Tracker but they can provide no evidence whatsoever that they are calling from Tracker. And yet they want me to disclose my ID number. All I asked was for you to tell me how many cars you have on my profile. How is that disclosing personal information? I'm not asking for vehicle details or addresses or anything personal at all.
In order for me to be told how many vehicles are on my profile, you want me to give you my ID number? You consider that a fair exchange of information? HAHA
AS
Andrew S's update09 May 2022, 16:28
Reviewer Update
This is absolute hogwash...
I received a phone call from someone purporting to be from Tracker but they can provide no evidence whatsoever that they are calling from Tracker. And yet they want me to disclose my ID number. All I asked was for you to tell me how many cars you have on my profile. How is that disclosing personal information? I'm not asking for vehicle details or addresses or anything personal at all.
In order for me to be told how many vehicles are on my profile, you want me to give you my ID number? You consider that a fair exchange of information? HAHA
I received a phone call from someone purporting to be from Tracker but they can provide no evidence whatsoever that they are calling from Tracker. And yet they want me to disclose my ID number. All I asked was for you to tell me how many cars you have on my profile. How is that disclosing personal information? I'm not asking for vehicle details or addresses or anything personal at all.
In order for me to be told how many vehicles are on my profile, you want me to give you my ID number? You consider that a fair exchange of information? HAHA
AS
Andrew S's updateReviewer Update
09 May 2022, 16:35You guys are PATHETIC. The fact that you now expect me to go into one of your offices directly to close my Tracker account is laughable.
Your head office is incapable of a) answering a phone call and b) responding to request for cancellation. So due to your complete and utter incompetence, I must now be inconvenienced and drive around doing your job for you.
I am absolutely DISGUSTED!
Your head office is incapable of a) answering a phone call and b) responding to request for cancellation. So due to your complete and utter incompetence, I must now be inconvenienced and drive around doing your job for you.
I am absolutely DISGUSTED!
AS
Andrew S's update09 May 2022, 16:35
Reviewer Update
You guys are PATHETIC. The fact that you now expect me to go into one of your offices directly to close my Tracker account is laughable.
Your head office is incapable of a) answering a phone call and b) responding to request for cancellation. So due to your complete and utter incompetence, I must now be inconvenienced and drive around doing your job for you.
I am absolutely DISGUSTED!
Your head office is incapable of a) answering a phone call and b) responding to request for cancellation. So due to your complete and utter incompetence, I must now be inconvenienced and drive around doing your job for you.
I am absolutely DISGUSTED!
Tracker Connect's replyOfficial
10 May 2022, 08:29Good Day Andrew,
Kindly note that your request has been escalated to the retentions department, a consultant will be in contact with you in due course to assist with your request.
We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Kindly note that your request has been escalated to the retentions department, a consultant will be in contact with you in due course to assist with your request.
We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Tracker Connect's reply10 May 2022, 08:29
Official
Good Day Andrew,
Kindly note that your request has been escalated to the retentions department, a consultant will be in contact with you in due course to assist with your request.
We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Kindly note that your request has been escalated to the retentions department, a consultant will be in contact with you in due course to assist with your request.
We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
AS
Andrew S's updateReviewer Update
13 May 2022, 12:34Matter was escalated on 10 May 2022 (according to Tracker's most recent response) and yet I have STILL not been contacted as of 12:30 on 13 May 2022.
AS
Andrew S's update13 May 2022, 12:34
Reviewer Update
Matter was escalated on 10 May 2022 (according to Tracker's most recent response) and yet I have STILL not been contacted as of 12:30 on 13 May 2022.