Dishonest telemarketing from Tracker

Tele-marketing from this company is dishonest. My response to them after listening to the recorded call: - • In the conversation (timeframe 1.05 to 1.19 minutes into the conversation) it is noted by your tele-operator that he will send an e-mail with a link to activate the service – this e-mail was never received nor activated by my wife (if you say that this was sent and activated, please send me proof of such as my wife denies ever receiving an e-mail); • In the conversation he blabbers on about the pro’s of this product and actually “forces” my wife to answer to certain questions on which she rep**** to in order to fully understand the product; • In timeframe 4.06 minutes he just tells her that she can add up to 4 people on this system (again – this is not an agreement to take the product, she was merely stating the amount of people she would probably want as contacts) – tele-operator again assuming that she is taking the product; • Timeframe 4.22 he asks her how many people would she like to be added – she states 3 and herself – tele-operator again assuming that she is taking the product; • Timeframe 4.37 he summarizes the product and tells her what the cost would be (should she take the product) – never in the conversation was my wife asked to confirm that she is taking the product, he just “forced” her to answer the questions and assumed that she is willing to take the product; • Remember – actually accepting the product was on the knowledge of receiving the “activation e-mail” as was mentioned by the tele-operator which was never received;

An amount of R334.19 was deducted on 29 September (normal fee is R75.20) - difference deducted too much = R258.99 that they are owing to me.

I sent a mail and they just said that the matter will be escalated (this was 2 November). I have heard nothing and have not yet received any refunds from them.