SL
Shawn L
1 reviews | Active since Aug 2015
16 May 2026, 19:39
Dishonest billing after cancellation
Very dishonest.
I submitted a cancellation request through Tracker’s website on 29 April 2026.
Tracker ignored my cancellation request, so I had to call again on 3 May just to follow up. That was not my original cancellation request.
They then claimed the cancellation was only effective from 4 May, which conveniently shifts the date in their favour.
After I had already cancelled, Tracker still issued further invoices, including a June subscription invoice.
This is unacceptable billing after cancellation, and I would not recommend Tracker to anyone.
Helpful (0)
Replies (2)0
Replies (2)Tracker Connect's replyOfficial
18 May 2026, 07:33Good day Shawn LEE We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Tracker Connect's reply18 May 2026, 07:33
Official
Good day Shawn LEE We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Tracker Connect's replyOfficial
18 May 2026, 13:58Good day Shawn LEE, We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Tracker Connect
Tracker Connect's reply18 May 2026, 13:58
Official
Good day Shawn LEE, We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Tracker Connect
