DISGUSTING SERVICE TRYING TO GET ASSISTANCE TO RECOVER ****** VEHICLE

We reported a vehicle ****** on Friday. Till this day vehicle has not been recovered but the unit is still in the vehicle. Not getting any proper responses from Call Centre as they inform us that they need to receive info from the ground crew in the Eastern Cape. For 5 days this vehicle is driving around the Eastern Cape without being detected. What's the point of having a tracker unit installed if they cant find your vehicle with this tracker unit. I'm extremely disappointed in this type of service. Communication is so bad. We only receive automated SMS that the vehicle hasn't been recovered & that's it. I really don't see EC Tracker recovering this vehicle ever. And the Tracker team doesnt even seem bothered by our frustration as a client. All we are told is we will inform you when the vehicle is found. Really? When will that be? Next week, next month, next year? At the rate Tracker going in EC, this vehicle will never be recovered even though it has an active tracker unit.