Disgusting service from Tracker

I recently purchased a Haval Jolion 1.5 from NMI and had my tracker transferred from previous from my previous vehicle. The tracker was installed at the dealership on the 12th of February 2023. The dealership gave tracker my contact details,they contacted me on my new cell number when signing the the forms, however on the 27th of February I received a notification my battery was disconnected on my old cell number. I contacted the call centre that evening and was promised someone would assist me. The next day I spoke to the supervisor on duty saying I would have to wait 72 hours for that department to assist me. I as a customer have to now wait 72 hours for tracker to assist me, my battery on my brand new vehicle is dead because the installation was done incorrectly. He says there is nothing he can do as that is process. I am not more than 48 hours later sitting on a call for 1 hour with another consultant (Zanele Twala)who is unable to assist me. I want this unit to removed from my car completely