1 reviews | Active since May 2013
DISGUSTING SERVICE FROM CALL CENTRE
My husband had a tracker contract on his vehicle which we paid settlement fee to cancel. We have not sold the vehicle as yet so i wanted to activate basic tracker on the vehicle using the EXISTING tracker unit. I called the call centre on the 4th of a march and spoke to a lady who advised we can do so on A MONTH TO MONTH basis at a cost of R75 a month using the existing unit - i wanted to activate it but she had to speak to my husband. I asked her to please call him and he never received a call. I called today and spoke to AKONA MAPUNDO who told me the exact same story. I specifically asked if we sell it will we have to pay a settlement fee upon which she said NO but we would have to give a month's notice. I asked her to call my husband and she said it was only an in going call centre but he should call back and ask for her or speak to any consultant. I called back with the intention of conferencing him in and was told by a different lady that the option is in fact a 3 year contract. She tried putting Akona on but said she would call me back. I called back 30min later and was told the same thing. now i have been waiting on the line for 45mins for a consultant.disgusting service
Your complaint dated the 19th of March 2015 has been noted.
Please be advised that we are currently investigating same and will revert to you shortly.
Thanking you for your patience.
Melissa Naidu
Tracker Customer Care
Best regards,
Your complaint dated the 19th of March 2015 has been noted.
Please be advised that we are currently investigating same and will revert to you shortly.
Thanking you for your patience.
Melissa Naidu
Tracker Customer Care
Best regards,
