Disgusting Service

I received a mail from tracker stating that it cannot detect my vehicles location. This was on the 17th of October 2019

Called tracker to better understand the mail, the lady who assisted me on the day said she has logged a service request and that the technicians will be in contact with me shortly to check the unit.

to date i haven't received not even one call from tracker.

I am the one constantly phoning to follow up on the progress. the last feedback is that the turnaround time for a service request is 72 hours.

According to the latest info i got from tracker is that my S/R was allocated on the 24th of October. no one has called me and the lead time i was given has lapsed.

My Question to tracker is how can you debit me in full for a service you are not providing.

How can it be less than 30 minutes to query, sign up and install the unit in my vehicle. yet it takes you more than 2 weeks to come and inspect if your device is faulty or not.

What happens should my car be ****** or hijacked in the mean time?

What surprises me is that