disgusting service

I have an account with tracker and i received an sms to say that my battrey has been disconnected /device not functional i contacted tracker and spoke to Amogelang when i asked her about the sms she said that i have to check my battery what the fudge me checking my car battrey if tracker can see that my device is not working y not send a technician to come and check i mean really what are we paying the monthly debit order for , all the manages were not available that day all of them in a meeting i had to hold for an hour .