Disgusting Service

I have recently purchased a new vehicle and contracted Tracker for an installation. The appointment was for 17 February 2022 at 10:00am however the technician had not arrived or have the decency to contact me regarding the delay. At 10:21am i called the company the representative mentioned the technician was stuck in traffic and would be here 10 minutes later, 10:45 he was still not here.

I rescheduled my day and meetings to accommodate the installation at 10:00. No common courtesy to inform me about the delay. Is this the type of service one has to receive from Tracker, your service providers are representing your company and your brand. Is this the service a customer will experience in the event of an emergency.

Absolutely disgusted at the service