AM
Aresh M

1 reviews | Active since Apr 2013

13 Jun 2015, 08:11

Disgusting Service

Had a scheduled appointment for 11h15 yesterday to fit a Skytrack unit, after 3 days of struggling with the call centre who send you from department to department and ask you repetitive security questions.<br> You even get asked these questions when they phone you back.....<br> <br> Appointment was moved to 18h45 without my request. This was anyway accepted and confirmed by Tracker around 11h00 yesterday morning.<br> <br> No show or phone call from installation technician.<br> <br> Also being charged for the full month on my current Skytrack unit in a car that I no longer own, after taking a new 36 month contract for the new car. Hope I'm not being billed from yesterday as I cannot get hold of anyone at tracker.....call centre a waste of your time and phone call.<br> <br> Disgusting and you want my business??????<br>

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Replies (1)
Tracker Connect
Tracker Connect's reply13 Jun 2015, 08:27
Official
Hello aresh,

Your complaint dated the 13th of June 2015 has been noted.

Please be advised that we are currently investigating same and will revert to you shortly.

Thanking you for your patience.

Shaakier Hartley
Tracker Customer Care

Best regards,