Disgusting and pathetic service from Tracker! Sies!!

Dear Tracker

I am fuming!! Your service is disgusting!! I have called your customer care line from this morning, the ***as well as the *** line including the toll free line. The toll free reporting line answers but they cannot transfer me, and when i call directly Ive been put on hold for about 20 odd minutes...

Does this make any sense to you?? My car was ****** on the 15th of January and has not been found by you til TODAY, yet i have been paying you monthly premiums for the past 5years, 5YEARS!! Yet you couldnt even tell me the last seen location of the vehicle, you cant even tell me where your OWN DEVICE is Was the tracker even installed??!!!! Not once have i been notified of any battery movemnt in my car, yet i had changed batteries in my car twice, twice i never got as much as an sms of any sort and accoding to your policy a notification must be sent for such! Your quick to whip out your ts and cs yet you cannot stick to your own! Explain that!!

Then when i call to find out info about the car as well as cancellation an agent of yours informs me that if the car has not been found then the contract automatically cancels! Then next thing my account gets debited on the 1st of February... WHAT ARE YOU TRACKING WHEN YOU HAVE NOT FOUND MY CAR??? What am i paying February for??? And dont insult my intelligence by telling me your paying to track it in Feb, you havent found the car from the 15th January, you obviously will not find it, as evidently you havent til TODAY!

When i call your number for the umptenth time your respresentative that answered on the 2nd February tells me i needed to cancel the contract.... is that not a contadiction from the last agent who i spoke to on the 28/29th January who said i did not need to? I reversed that debit order on the 13th Feruary because this is NONSENSE!, You have taken my money for the last 5years for no reason, not for another month!!! Ive

This letter you have sent me is utter *******, I WILL NOT be paying anything to you as that debit order was not supposed to have been debited in the first place! I will be taking all this nonsense you have put me through straight to social media! Your services are useless, after 5years of paying without fault and you have the nerve to treat a client like this! You have definately lost a loyal client by your actions.

Regards Nandipha Ngcobo