Disgusting after sales service

<p>This is my third vehicle to have skytrax installed in it. Ever since I had it installed in my new vehicle in February this year I have had countless problems with the unit. </p> <p>After every complaint tracker would send out a "outsourced technician" who would come to fix one problem but creating another issue. The third time was Tuesday the 16/08/2016.</p> <p>I had to take off another day as the appointment was for 10:30 which was the "only time" they could assist me.</p> <p>The tech who arrived came in a unbranded bakkie, he wasn't wearing any sort of uniform or branding. He arrived wearing jeans, Tshirt and a cap. </p> <p>I went on to explain to him exactly what the problem was with the vehicle, an hour later he assured me it had been sorted. I asked him if I could test it and he said no need to as he had already tested it many times with his machine. </p> <p>Later on that day I decided to test it for myself as should something go wrong with the vehicle tracker would say I should have tested it. So I went on to press my assisted button which was one off the issues, 8 times later still no call from tracker.</p> <p>10 minutes later I start getting tow notification Sms again, which I must say was the "other problem"</p> <p>Feeling very frustrated I called the call center who told me they didn't get my assist signals, when questioned the consultant cut my call. I called back and spoke to Alison who was extremely rude and asked if she could put me threw to cancellations. She then have the phone to her team leader Shaun who promised to come back to me. He came back saying they are willing to send out a senior tech to fix the issue. Which is what should have been done by the second complaint. </p> <p>I refused and said now tracker needs to compensate me for all my time and frustration. He promised to call me back and never bothered. Tomorrow will be 1 week.</p> <p>Tracker is fast to take our money but we are not valued as customers, their after sales service is non existant. From call centre staff all the way up to management. </p>