Disgruntled Tracker Client

I was with Tracker for over 17 years. My vehicle was ****** in July 2023 and it was the first time in 17 years I needed their assistance to recover my vehicle. Unfortunately, it was never recovered. I bought another vehicle in September 2023, and gave Tracker another chance and signed up with them again. This vehicle was ****** in May 2024. When reported to Tracker, they could not locate my vehicle for the second time. Another security company found my vehicle abandoned and reported it to Tracker. I called Tracker to cancel my contract on the basis that they did not meet my expectations in terms of recovery. I had no charge since then and suddenly I get a notification in August for a debit order charge. I phoned tracker on numerous occasions asking them how I can be debited for a tracking devise that doesn't exist? I got promised on each of these occasions that somebody will call me, but nobody did. I phoned again today and asked to be transferred to a ore senior consultant for escalation, but unfortunately, I wasn't. I was transferred to the cancellation department and in order for me cancel based on Tracker's inability to provide me the service I needed, I must pay in a settlement amount of R2,100. This is absolutely shocking and disgusting. Tracker consultants do not take their client complaints seriously. They make promises to call back, but never do. I am furious and disgusted with the lack of service delivery from Tracker and would not recommend them to anyone. I would appreciate if Tracker could refund me the debit order amount on the 1st of September, cancel my contract with immediate effect and given my absolutely horrible treatment, I would appreciate it of Tracker could waiver all contract cancellation charges.