Disgruntled Customers due to property damage CHA

Tracker was instructed to install a new device on my Mercedes AMG as the previous device was out dated. A technician was sent and he refused to allow me to be present whilst fitting the new device. Once device was fitted he got my cousin who went outside at the time to sign off the work, stating that anyone can sign off.

Note that no indication was given as to where to check for damages nor was any information provided on the whereabouts of the emergency button. I also went out to check, but did not know where or what to check for as the technician advised that he is not allowed to inform us as to where the tracking device is installed due to security reasons.....

The next day when I opened the boot, the carpet was loose and the boot lock cover onto which the boot clips is loose. Upon further investigation it was established that the clips were broken, which was not the case prior to to the installation of the device.

Tracker was informed immediately and numerous calls to Tracker were made thereafter to rectify the situation, however to date nothing has been done to resolve this problem. Date of installation is 10/01/2025.