MR
Matodzi R

1 reviews | Active since Feb 2015

31 Mar 2017, 13:44

************** and Poor Service

<p>I have been a Tracker client since 2009. I called tracer 2 weeks back asking them to provide me with a new contract for my 2 cars. They did that and told me that they will contact me in regard with the installation. </p> <p> </p> <p>They called and said they will install tracker on the 24th of March 2017 ********** I cancelled other things so that they can come and install. Just to be called they have changed their plans they will start with someone not me as they promised.</p> <p> </p> <p>They then send another message saying they will install on the 31st of March 2017 and again they did not pitchup. </p> <p> </p> <p>As a loyal paying customer, I am deeply distueb with the service. So sad!</p>

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Replies (2)
Tracker Connect
Tracker Connect's reply31 Mar 2017, 13:51
Official

Good day Matodzi Lawrence,

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a prompt resolution of this matter.

We will revert to you shortly.

Innocentia Maluleke

Tracker Connect

Best regards,

Tracker Connect
Tracker Connect's reply06 Apr 2017, 13:57
Official

Good day Mr Ramulwela,

Please accept our sincere apologies for the inconvenience this has caused.

We confirm that contact was made and installation arrangements were made.

Thanking you for the continued support.

Kind regards,

Tracker Connect

Innocentia Maluleke

Best regards,