Hellopeter
Share Your Experience
AA
Adjoa A

1 reviews | Active since Nov 2017

26 Feb 2018, 19:05

Disappointinv service and sold lies

So on my car I recently installed the Tracker care product that includes a panic button to assist me with which form of danger I face on the road.... Today, 26/02/2018, I got involved on a car accident and people who were at fault were harassing me. With the hope of getting some help and assistance, and the quick response I was promised, I reached for my panic button. A few minutes later, I get a call from Tracker and I was transfered to various departments with no help of any sort at the end. I learnt today that the product is nothing a money-sucking piece of garbage. I repeatedly stated that I've been involved in an accident at a very dangerous area and all the consultants did was to explain to me how their business ran and with no help. It shows that I'm throwing away my money. The instant response I was promise happened only in "Wakanda".

0
Replies (5)
Tracker Connect
Tracker Connect's reply27 Feb 2018, 07:39
Official

Good day Adjoa Aniapam,

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a resolution of this matter.

We will revert to you shortly.

Kind regards,

Brian Khumalo

Customer Care Team

Tracker Connect
Tracker Connect's reply27 Feb 2018, 07:52
Official

Good day Adjoa Aniapam,

We confirm to have contacted you twice to assist with this matter and we could not reach a conclusion.

Please note you may call us on ***should you require further assistance, or kindly let us know when we can call you to proceed with a discussion of this matter.

Kind regards,

Brian Khumalo

Customer Care Team

AA
Adjoa A's update27 Feb 2018, 08:23
Reviewer Update
So this Brian guy decides to give me a call and told me a straight up LIE about their company being the only tracking company that works with the police, even though I did not receive any assistants after pressing my panic button. I honestly don't see why hes being persistent on pprotecting the myths and misleading **** of his employer. This e-mail below sent by this Brian Khumalo does not resolve the matter in any way, TRACKER IS MONEY-SUCKING **** that puts our lives in danger! Finish and Klaar! "Good day Mrs. Aniapam, Thank you for taking my call today. Please find the attached product brochure for your perusal. Kindly note your account will remain as is, we could not reach a consensus when we contacted you earlier. On behalf of Tracker, I would like to apologize profusely for any poor service you might have experienced when dealing with certain staff members within the company and would like to assure you that this is not our standard way of doing business. We will begin an investigation with the relevant dealership to find out what was discussed when the product was sold to you, feedback will be sent via email. I trust this is in order." Regards, Brian Khumalo Customer Services Co-Ordinator Tracker Connect Pty Ltd Johannesburg Hunt Line : +27 11 ********** Office : +27 11 ********** Fax : +27 11 ********** www.tracker.co.za
Tracker Connect
Tracker Connect's reply27 Feb 2018, 08:31
Official

Good day,

This is to confirm that we contacted you again to no avail.

We would like an opportunity to call you and assist again with your consent, we have noted that at this stage you indicated that you do not need feedback from the investigation or to be contacted further.

Kind regards,

Brian Khumalo

Customer Care Team

AA
Adjoa A's update27 Feb 2018, 08:38
Reviewer Update
Brian do yourself a favour, collect your check month end and stop harassing my mail box with irrelevant information co z I will still write reviews about this so-called company.