Disappointing Tracker Experience

I am very disappointed in Tracker to say the least. I have lost trust in their capability and I am strongly considering my options. I have been with Tracker since 2021. I am in the process of changing my car insurance which required me to change my current unit with Tracker. During this process I found out that I had been paying for 'Panic Button' which Tracker has never provided me with over a period of 2 years. They have not provided me with a valid reason for this oversight nor try to remediate. To top things off, they changed my unit prior to me moving to my new insurance which means that should anything happen between now and when my new insurance starts, my current insurer would not be liable. Their Service Consultants are also rude and seem to have no desire to remediate issues.