Disappointing service

So I received a message from tracker that I must pay my outstanding account, I was surprised since my tracker account goes off with my vehicle. I immediately called and was “serviced” by a lady named Jezelle Kelly. She has no people s****s whatsoever and should not be working on the phone. She did not even bother to explain to me in detail what was happening even after I said I don’t understand why my account can be in arrears. Her attitude alone is the reason why I asked to cancel the services, she did not even bother to retain a good and loyal client who has never skipped payment, actually a client that had paid for the entire 3 years once-off. I’m really disappointed with your service or lack thereof.