Disappointing SA

You don’t even deserve this one star. Within 48hrs I lost two bikes while you recovered one and failed to recover the other one and search accordingly for it. Informed you to remove it from my account instead got emails saying I need to pay a cancellation fee! How do I pay for something you didn’t even search for 30min? My other bike is at the Aeroton pound and I was there couldn’t locate it and asked for your assistance and you failed to assist me. Spoke to my account manager Sumaya and she promised I am not liable for the cancellation fee on the bike that was not recovered and surprisingly now at 22:10 pm you debit 3x the normal amount. Clearly I am the sick person here and no one is taking me seriously!!! I want my bike recovered within 24hrs in that case seeing you got your money for 3yrs already and I lost an asset. I want the other bike that is at the pound as I couldn’t find it while I was walking in the rain with my son looking for it. Imagine the diesel I wasted driving from my house to the other side of the city! The time wasted and airtime calling Sumaya, the call centre and recovery agent. You’ve disappointed me honestly and I’ve defended this brand with my blood but you proved me that it is true whatever is being said about you. I will wait to collect both bikes from your offices or the pound doorstep before close of business Friday 21st of February 2025😡