Disappointed with Tracker

GOOD DAY TRACKER. I WRITE THIS EMAIL WITH DISAPPOINTMENT AT THE WAY MY ACCOUNT IS BEING HANDLED. I AM A POLICE OFFICER SO I KNOW HOW GOOD AND EFFICIENT TRACKER IS. I TOOK A CONTRACT WITH TRACKER 3 YEARS AGO. ID NO *** REG NO OF VEHICLE ND 881559. I FULLY PAID FOR THIS 3 YEAR CONTRACT IN ADVANCE. NEEDLESS TO SAY I WAS VERY HAPPY WITH THE SERVICE AS I KNEW EXACTLY WHERE MY VEHICLE WAS AT ALL TIMES. THE APP IS BRILIANT. I SOLD THE CAR IN DECEMBER 2023. I DID NOT MIND THAT I PAID FOR 3 MONTHS I DID NOT BOTHER WITH ANY REFUND AS I KNOW HOW A CONTRACT WORKS. I RECEIVED AN SMS ON FRIDAY STATING THAT MY TRACKER WILL CONTINUE ON A MONTH TO MONTH BASIS. I THEREFORE SENT AN EMAIL TO TERMINATE AND NOT CONTINUE ON A MONTH TO MONTH BASIS.

I DID NOT GET ANY FEEDBACK. TODAY I PHONED 4 DIFFERENT NUMBERS TO TRY AND CANCEL MY CONTRACT AFTER IT EXPIRES. I PHONED THE CANCELLATION DEPT AT 1233 ONLY TO BE TOLD THAT I MUST R220 FURTHER TO HAVE THIS CONTRACT CANCELLED. WHERE IS THE LOGIC IN THIS. I WILL NEVER TAKE OUT ANOTHER TRACKER CONTRACT WITH YRLL AGAIN AND REST ASSURED I WILL ALSO BE TELLING MY FRIENDS AND COLLEAGUES ABOUT THE WAY IM BEING TREATED. PLEASE TERMINATE MY CONTRACT AFTER IT EXPIRES AND PLEASE DO NOT DEBIT MY ACCOUNT ONCE THIS IS DONE.

DISAPPOINTED CLIENT FAROUK KHAN ***