PT
Palesa T
1 reviews | Active since May 2020
29 Sept 2023, 17:05
Disappointed in the the Tracker connect service
I have been a client of tracker for years , I traded in my car and they charged me a cancellation fee for my previous car . I then a called in to schedule them to come to my place Friday 29 Sep 2023 I was told they will arrive at 16:00 . Only to find out the consultant Portia Maimane is in competent and messed up all my booking. I stay in centurion she went and booked my car at Brokenspruit fitment centre. I am so angry and disgusted by this service ! If anything happens to my car tracker will me liable and I will fight with my every being
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Replies (3)0
Replies (3)
Tracker Connect's replyOfficial
30 Sept 2023, 08:19Good day Palesa,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
Tracker Connect's reply30 Sept 2023, 08:19
Official
Good day Palesa,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
PT
Palesa T's updateReviewer Update
30 Sept 2023, 12:25It’s honestly appalling how you say you will resolve my query you query resolution team is rude and know nothing about customer service. Nozinhle I don’t know what she is but you can go listen to her call. All she’s trying to do it shift blame! She claimed to go listen to the recording she just listened to portia Maimane and not Lifalakhe. I was sent an invoice of R700 to cancel from my previous car now she’s talking about 1200 I will not take blame for a mistake your agents made . I am disappointed and I don’t not want to be a client of an organisation that treats their clients like trash !
PT
Palesa T's update30 Sept 2023, 12:25
Reviewer Update
It’s honestly appalling how you say you will resolve my query you query resolution team is rude and know nothing about customer service. Nozinhle I don’t know what she is but you can go listen to her call. All she’s trying to do it shift blame! She claimed to go listen to the recording she just listened to portia Maimane and not Lifalakhe. I was sent an invoice of R700 to cancel from my previous car now she’s talking about 1200 I will not take blame for a mistake your agents made . I am disappointed and I don’t not want to be a client of an organisation that treats their clients like trash !
Tracker Connect's replyOfficial
02 Oct 2023, 09:50Good Day
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Tracker Connect's reply02 Oct 2023, 09:50
Official
Good Day
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect