Disappointed at lack of customer service

I called Nov’22 requesting to cancel the subscription on 1 of my 2 vehicles as the 2nd one is not in use. Agent advised to rather request a payment holiday to remain on a month to month contract, rather than cancel and start a new contract when we are ready to reactivate. Fine, the 3 months was agreed to by them but then they still debited me for the months they agreed to for a payment holiday and in fact double charged me for the month of Dec’22.

I called in to discuss this and the agent telephonically advised that I was incorrectly debited and would arrange for a refund. Waited for a week before I called back because I got no confirmation email. No surprise that I was not able to get in touch. I then sent an email to finance which I had to resend twice before I got a response. Email response indicates I was credited but statement only reflects 2 of the debits. I politely provide a breakdown of transactions as per my account and request a refund to my bank account. No response. Send a follow up on that email, again no response.

We’ve been with Tracker for years and this is the first interaction I’ve had with them relating to an account query and I must say, their lack of response if frightening. They are quick to debit and double debit but not so quick to fix their error. I’ve asked for confirmation emails after every call and to date, nothing.

I would appreciate if this can be resolved ASAP as it appears this is a trend with Tracker to charge people for a non existent service.