Did not pitch for appointment

I signed a SkyTrax contract with Tracker at the beginning of this week. I requested the installation to be done at the dealership where I bought my vehicle. I did not want to take delivery before the installation. An appointment was made and confirmed for Wednesday at 11:00. The sales consultant at the dealership was contacted by Tracker. On the day of the installation we both received TWO SMSs to confirm the appointment and time. NOBODY pitched to do the installation. I collected my car today without the tracking unit<br> <br> Who will be to blame if my vehicle is ****** or hijacked because of Tracker's lack of service?<br> <br> Can I trust this company to give me the service that I'm going to pay for?<br> <br> Are they going to assist me when I need it? Road side assitance also a NO GO?<br>