DID NOT HONOR APPOINTMENT

On the 16th of March 2015 I called tracker to cancel my contract as I have sold the car, after discussing options for cancellation and transferring I told the consultant I would rather cancel and pay the R400 that he told me about. We then booked an appointment for Friday 20/03/2015 at 11 am to fit a new device on my new vehicle. On Thursday 19th March 2015, a lady from tracker called me and asked to move the appointment to 11:45 am which we agreed. The person that was supposed to fit the device DID NOT EVEN PITCH not even called or whatsoever. On Friday 20/03/2015 around 2 pm I called tracker to inquire about my appointment I spoke to a consultant whom put me on hold for about 15 minutes to check with the technician why he did not honor the appointment, I ended up hanging up because I couldn't hold for that long. He did not bother to call me back. <br> <br> What if my car was ****** over the weekend????<br> <br> How do I trust a company like this to recover your car with such unprofessional standards??? I'm so disappointed!