Hellopeter
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KM
KARABO M

1 reviews | Active since Sept 2026

14 Sept 2026, 16:27

Devise not working for over a year, Tracker refuse to cancel my contract

Contract of cancelation

I recently discovered that the tracking device is not functioning, which is particularly concerning given that my current role involves opening new branches and travelling extensively on the road. Throughout this period, I have not received any risk alerts, risk-related SMS notifications, or any communication from Tracker. In addition, the panic button is not operational. After contacting Tracker on Thursday, Reabetswe Modise confirmed that when I renewed my contract last year, the tracking device was never activated.

This explains why I have not received any monitoring communications or alerts. Despite this significant service failure, my request to cancel the service was met with a focus solely on the R750 cancellation fee. It appears that Tracker's primary concern is collecting this fee, rather than taking accountability for the fact that I have been paying for a service that was not active or functioning.

This is especially disappointing considering that I have been a loyal client for many years, with no complaints and no claims throughout my relationship with the company. I would have expected a higher level of customer care and a fair resolution considering these circumstances.

Please help with cancelling this contract, I want nothing to do with Tracker Karabo – ***

Thanks

0
Replies (5)
Tracker Connect
Tracker Connect's reply14 Sept 2026, 16:51
Official
Good day Karabo Modise,

Thank you for raising your concerns with us.

We would like to apologize for the unpleasant service received from us, please allow us some time to investigate why the unit was not working along with the ket-tag issue.

We will revert to you soon.

Thank you
Tracker Connect.^BM
KM
KARABO M's update16 Sept 2026, 08:54
Reviewer Update
I started contacting Tracker last Thursday. Yesterday, I received positive feedback from the consultant who manages the Hello Peter account. She informed me that she had listened to several of my calls with Tracker consultants, particularly the call with Reabetswe Modise, which was the first call I made last Thursday. During that call, it was confirmed that my tracking device had not been working from October last year up until now.Following this, Tracker corrected the issue. On Monday, 14 September, it was the first time I received both a phone call and an SMS from Tracker since the device was fixed.However, I am dissatisfied with the way I have been treated by the consultants. Their focus has only been on informing me that my device is now active and that I would need to pay R750 if I wish to cancel the service. My concern is that I want to be released from my contract with Tracker due to the fact that the device had not been functioning for an extended period.I spoke to Elizabeth and her manager, Thato, again on Monday. They advised me that they were obtaining a report relating to my account and would get back to me with a resolution. To date, I have not received any feedback from them. In addition, the first consultant I spoke to, Reabetswe Modise, has also not contacted me as promised.
KM
KARABO M's update16 Sept 2026, 08:59
Reviewer Update
The consultant who contacted me yesterday confirmed that Reabetswe Modise had already verified all the information I provided and acknowledged that my concerns were valid. She further confirmed that Tracker should refund all the premiums that were collected from my account from October last year, as the tracking device had not been functioning during that period.

The consultant also asked whether I had received any communication or feedback from Reabetswe Modise regarding the matter. I advised her that I had not received any communication, update, or follow-up from Reabetswe despite the confirmations that had already been made.

Tracker Connect
Tracker Connect's reply16 Sept 2026, 09:32
Official
Good day Karabo Modise,

Thank you for raising your concerns with us.

We can confirm that the matter is still under investigation as advised by the consultant.

Tracker has confirmed with you on a recorded line that the unit was operational and actively monitoring trips.

Kindly allow us time to complete the investigation.

We will revert to you.

Tracker Connect.^BM
Tracker Connect
Tracker Connect's reply16 Sept 2026, 16:39
Official
Good day Karabo Modise,

Thank you for taking our call earlier.

We confirm making contact with you and advising you of our resolution to the matter.

We have sent an email communication as requested.

Thank you
Tracker Connect.^BM